Plans
These plans only include data
Tablet plans
From this iphone we offer service with in H2O
iphone 8
This is a card u get at a store with same value of the plan
Recharge card/airtime pin
Why did h2o assign a security pin/code to the customer's account?
To protect them from someone that wants to stole their info or make unauthorized changes.
What extra features can the customers recharge if the consume it before due date?
Data, roaming, ild and hot spot.
This plan has 40 GB of high speed data, 10 GB of hot spot, 20 GB or roaming and also unlimited talk and text.
40 unlimited monthly plan.
This promo allows the cust to get a free phone
Galaxy A13 5g
These are the credit/debit card we accept
Visa, Master card, Amex and Discover
What is the purpose of confirming ownership?
To confirm that the person that calls is the real owner.
The 50off/save50 promo code can only be used with those plans
Unlimited plans
Bands required for an android phone to be compatible in h2o and also the Sofware
2, 4, 17 or 30 and android 11 or higher
What is auto pay/recharge?
It is a facility that allows the cust to have a recharge automatically every month and get a 10%
What status are we allowed to use on an mdn?
How can the Cust get the imei number on his phone? What website we can check the imei and get the exact model?
By typing on the keypad *#06#, the website is imei.info
This plan charges for everything,incoming and outgoing calls/sms.
Pay as u go or minute plan
This promo allows the cust to get a 250 off of the regular price, pls mention the requirements
250 off promo: port in mdn, 60 plan for 24 months with auto pay
What are the payment methods we have available?
ARC, website, ivr, with a live rep and cash at the store.
What is the top 3 of most important actions that will affect the customer the most?
MDN change, Rate plan change and Port out info.
If the cust calls because he is not going to use a number anymore, he wants to cancel it, how can we proceed?
We confirm own and then we suspend the line, if auto pay is active we cancel it and let the cust know that the number is going to be cancelled by itself 30 days after the due date.
This is the how the payment cycle works for monthly plans.
the day of the payment or activation counts as day one and then we count 29 more days.
This is a facility that customers have to get a phone and pay it in installments
Affirm financing
What do u need to do in order to connect/lock the call to make a payment in CRM?
First press "recharge" below the exp date, after that u will see the padlock in red, u type slowly on the keypad your lock code #0000# and hear the tone and press again on the padlock and see how it turns green, after that u are ready to get the payment info.
If the cust wants to change the mdn but he activated the number in New Jersey and now he is moving to Colorado, can we change the mdn or not? if not what we should advised him/her?
No we can not change it because these are different markets, we should suggest to get a new sim and get a new number from the new place.
What is the main way of confirming ownership?
the access pin and 3 outbound calls.