Don't Say That
This common departmental response damages team work.
What is "that's not my job!"
Publicly recognizing staff for excellent patient care can strengthen this within a department
What is "team engagment"
An easy way to become a good conversationalist
What is "be a good listener"
When you see someone 10 feet away
What is "smile"
Team most favored form of recognition
What is "a meal ticket"
Instead of publicly criticizing an employee, effective leaders do this first.
What is "speak privately and respectfully"
A facilities leader improves teamwork by consistently recognizing behind-the-scenes staff contributions during meetings.
What is "Give honest and sincere appreciation"
When a manager gains support for a workflow change
What is "Arouse in the other person an eager want"
Instead of telling someone they are wrong, Carnegie suggests this softer approach
What is "show respect for their opinions"
Explaining procedures clearly in simple terms reflects this communication-centered love language.
What is "clear and compassionate communication"
This statement shows a refusal to take responsibility when a team member makes a mistake.
What is "That's not my fault"
Dale Carnegie believed this approach is more effective than complaining when tyring to influence people
What is "giving honest appreciation or encouragement"
This principle involves making the other person feel important—and doing it in this way.
What is "sincerely"
Staff can usually tell when praise feels fake or like this
What is "flattery"
Leaders who remember personal details about staff often build stronger this:
What are "relationships"