How to get Cooperation
"People have more faith in their own _____ than in the _____ of others"
ideas
TRUE or FALSE: Not knowing what to say is better than having a goal in the conversation
FALSE: It is always better to have a goal in your conversation
People like to be _______.
Coddled
TRUE or FALSE: People like to be told what to do.
FALSE
People want to be consulted about their ideas and needs.
What you say = ?
= What you want to hear
If someone makes a mistake, you should __________ rather than criticize.
Sympathize
TRUE or FALSE: Asking for opinions or feedback on a product or service can make clients or customers feel important and you will get more cooperation.
TRUE
What should you keep in mind as people talk to you?
That person's feelings and perspectives.
TRUE or FALSE: If someone displays a desire for sympathy, giving it to them will always be beneficial for you.
TRUE
TRUE or FALSE: It is important to get a buy-in, or personal commitment, from people when you want their cooperation.
TRUE or FALSE: The difference of a reaction is based off the treatment of a situation.
TRUE
If you apologize and sympathize with someone, they will attempt to _________ and __________ with you.
apologize, sympathize