Best Practices
Instead of guessing what the other person feels, you should do this.
ask them
If two people are yelling, it’s harder for either person to do this.
listen
A neutral third person who helps two people solve a conflict is called this.
mediator
You use these to listen.
Ears
Instead of blaming, you should use these kinds of statements to share your feelings.
"I" statements
Counting to ten before responding is one way to do this.
calming down
They may help you with mediation when conflict arises.
RAs
Restating what someone said in your own words to show understanding is called ... .
paraphrasing
After solving a conflict, it is helpful to do this to make sure the solution is working.
check in (follow up)
Taking slow, deep breaths during a conflict helps lower this.
stress (or anger)
When two people can’t resolve a conflict, a neutral third party can help. This process is called ___.
mediation
This shows the speaker you are paying attention: looking at their ___.
eyes (or face)