Windows 8 is great, mate!
So you think you're a Jedi...
May the SalesForce be with you
Potent Potables
Things You Should Definitely Know about Carbonite
100
Although it was brought back (kind of) in 8.1, the Windows Start Button and Start Menu have more or less been replaced in Windows 8 with this.
What is the Start Screen?
100
Aside from email address, name three pieces of information I can use to search for a customer in Jedi.
What are (any 3): First Name, Last Name, Postal Code, Company Name, CUID, UUID, Activation Code, Billing Information (Last 4/Name on Card/Address on card) <-- (those count as individual answers, I'm not a monster)
100
Of the two "sides" of a case that need filling out, this side contains general information about the customer and case, rather than your specific notes and email correspondence.
What is the Details Page? (Details is fine)
100
FORMAT BREAK: Name one of the group of three people who visited the class this morning. Bonus points (additional 100) if you can name all three.
Who are Robert Frost, Brett Siedman, or Paddy (Screenivasan)?
100
For consumers and businesses respectively, these are the two "types" of Carbonite packages.
What are Personal and Pro?
200
This part of your Windows 8 Experience is a rather Lucky Bar. It also holds settings for Search, Sharing, Windows Start Menu, and more.
What is the Charm Bar?
200
These four letters stand for the unique number we assign to users.
What is UUID?
200
This "side" of the SalesForce case contains your case notes and email correspondence records.
What is the Feed?
200
If a Pro customer wishes to utilize our Courier Recovery Service, it will cost them this much.
What is $175.99?
200
These are all the status dot indicators on our Windows products.
What are Green Dot, Yellow Dot and Green Donut?
300
You can freely toggle between the Start Screen and Desktop (or whatever other app you might be using) by pressing this key.
What is the Windows key?
300
These four letters stand for the unique number we assign to individual computers.
What is CUID?
300
If a case must be passed along to the next level of support, this is the word we use to describe its status.
What is Escalated?
300
This baremetal backup feature is only available for people with PersonalPlus or PersonalPrime subscriptions.
What is Mirror Image?
300
You can tell that Carbonite is frozen if the Carbonite padlock icon appears this way.
What is blue with a red cross?
400
There's no need to raise an alarm/ Your data has come to no harm/ There's no time to waste/ We'll find it post-haste!/ Using the Win8 search _____./
What is the Search Charm (or what is (a) Charm)?
400
If their backup seems stuck in captivity/ With a sort of "depression proclivity"/ Pull them back from the brink/ Click this valuable link/ And check on their _______ ________.
What is Session Activity?
400
Though it might just upset your gastronomy/ Data's vital to Carbo-economy/ So classify cases/ To stay in good graces/ Be sure to fill out the ________.
What is Taxonomy?
400
I don't know why you're not there I give you my love but you don't care So what is right and what is wrong? Gimme a sign...
What is Love? (Baby don't hurt me... don't hurt me... no more...)
400
If you've got missing data galore/ Please be cautious, and this I implore:/ If you're not one for betting/ Make use of this setting/ Freeze Carbonite while you _______.
What is Restore?
500
You don't need to catch a subway to check out Windows 8's new User Interface, which is named thusly.
What is Metro?
500
Normally, simply typing part of an email address (without using wildcard indicators ***) will bring up an account with that address in the Jedi search results. But not if the email address you're searching for is in THIS field.
What is Alternate Email?
500
Tragedy! This will happen if you don't save your notes in the Feed before switching back over to the Details section!
What is ALL YOUR NOTES WILL BE UNCEREMONIOUSLY DELETED. (wiggle room for close enough answers)
500
This Carbonite employee works at one of our data centers and is the go-to guy for tough questions about the Courier Recovery Service.
Who is Tom Grady?
500
This is the difference between disabling Carbonite and merely pausing it.
What is Disabling Carbonite will stop all activity (including scanning of the system) whereas Pausing it will merely prevent any data from being transfered?
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