Winship Sections
Medical oncology, Surgical oncology, Radiation oncology, and Hematology.
What is Winship Cancer Institute?
PAC
Patient Access Committee
Speaks with the patients regarding self-pay or insurance questions.
Who is a Financial Coordinator?
This tool is used as a resource for Winship information.
What is Confluence/Wiki?
This must be verified in GPR when scheduling a follow-up appointment.
What is Insurance?
This GU diagnosis has a scheduling guide in place.
What is Prostate Cancer?
This virtual form is used when any of the systems within VDT are temporarily unavailable.
What is Downtime Form?
Algorithm used to ensure patients are scheduled with the correct physician, at the correct time, at the correct location.
What is the Scheduling Guide?
System that sends appointment reminders via text or call
What is ClientTell?
This messaging pool is used for Dr. Carthon's patients.
What is Winship Medonc MOT?
Provider who sees patients with CNS lymphoma.
Who is Dr. Voloschin?
This 1/3 mark is given when an employee arrives late, leaves early, extends breaks/lunch, or has a missed time punch.
What is an occurrence?
This phone number is provided to patients/callers who are U.S. citizens however medical records are another language.
What is Record Translation?
The sum of earned points from the Quality score and Adherence score.
What is an Agent Scorecard?
This is requested when a patient would like to change location of appointments or because they would like to see a new provider.
What is transfer of care?
Providers that see unconfirmed cancer diagnosis.
What is a Community Oncologist?
Percentage of calls answered within 40 seconds.
What is Service Level?
Intake forms for patients diagnosed with essential thrombocytosis are sent here.
What is Winship Malignant Heme Referrals?
Ecards can be shared with any Emory employee and points can be redeemed for gifts on this website.
What is EHC Recognize?
This is followed if a patient expresses wanting to hurt themselves.
What is escalation process?
All active disease pods.
What is GI, Head & Neck, Melanoma, Malignant Hem?
Extended hold times, prematurely disconnecting calls, continues to wait on a line that has disconnected, allows an incoming call to roll in with acknowledging, transfers a call back into the queue, and makes or receives personal calls on work phone.
What is Call Avoidance?
A caller states they would like to speak with someone who can register their mother who's from Brazil for newly diagnosed Breast Cancer.
What is Access Emory?
Emory Employee Commitments
Annual Regulatory Education, Annual Health Assessment, Compliance with Department Requirements, Attendance, Annual Flu vaccine
These oncology team members provide practical assistance, support, and individual, family, and group counseling services.
Who are Social Workers?