Safety & Reporting
Employee Expectations
Operations & Deicing
Winter Preparedness
Customer Service
100

What is the name of our reporting system?

Report It!

100

When are shorts not allowed?

Beginning Nov 1

100

At what OAT is purging required?

36°F / 2°C

100

What's one key tip when walking on icy surfaces?

Keep your hands out of your pockets.

100
How often must gate announcements be made during IRROPs?

Every 15 minutes.

200

What should we do if you answer "no" to any "Ready, SAFE, Go" questions?

Pause the operation and assess before proceeding.

200

Where can high-vis be worn?

On the ramp only. Not at the gates, counter, or BSO.

200

Who is responsible for aircraft tactiles and communication with the flight crew?

The Deice Coordinator

200

What should you do before driving to work?

Monitor the weather and warm up your car.

200

What tool issues Passenger Accomodation Vouchers?

StormX

300

Who must be listed on injury reports?

April Strouse ONLY

300

What's required daily for accurate payroll and timekeeping?

Check RA, punch in/out, fix punches, and/or submit an exception log before leaving.

300

What is the proper procedure when borrowing OAL GSE?

Do a walkaround and safety check, complete the OAL GSE checklist, and file a GIR.

300

Where is ice melt stored?

Under the cleaning cart in white buckets. Back stock is in the ops shed on the right side.

300

What is the limit for PNI without leadership approval?

$300. Always ask them to estimate!

400

What are three example of GIRs?

Injury, Damage, Spills, Load Complications, etc.

400

If snow or freezing rain is forecasted, what can the company provide?

Hotel accommodations for those required to report to work.

400

What must you do if a spill of over 5 gallons occurs? 

Bonus: When must you file a GIR?

Notify an Environmental Coordinator (April or Mario)

Any spill over 1 gallon.

400

What should you always pack during winter?

A day bag, an emergency kit, and extra uniform pieces.

400

When are ammenities offered?

Only during controllable events (crew or mechanical).

500

Where can you find Safety Hazard and health information for chemicals?

SDS (Safety Data Sheet). 

TeamAAG > Virtual Safety Center > SDS

500

Where can you find the QX Employee Policies?

TeamAAG > HR/Pay/Total Rewards > Other Resources > Horizon Employee Policies

500

Where can you find policies and procedures for Ramp Operations and Deicing?

TeamAAG > QX Stations > Stations Tools > (Seasonal Tools)

500

When must we cease ramp operations during an electrical storm?

When lighting is reported within 3 miles.

500

What form of compensation can a volunteer receive for giving up their seat?

Bonus Travel Certificate (BTC), and an alternate routing.

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