That's what she said
Calling out this many times or more will result in disciplinary action or termination
5 times or more
All Kean employees are required to do THIS when they are involved in or witness any form of harassment or breaking of University policies
Mandatory Report
Can I work with different tutors?
Yes. Students are able to work with whomever they chose depending on availability
CRLA is the organization that provides us with accreditation. CRLA stands for....
College Reading and Literacy Association
When working with ESL students, it is important not to ask "do you understand" as ESL students are often too shy or embarrassed to say that they need additional information. What should you do instead?
Ask the student to explain the concept to you or to provide an example
Your shift is 6 hours long. That means that you have to take a break that is THIS long.
1/2 hour
Deprecatory comments about faculty, staff, students, or Kean are not permitted. Tutors who engage in such behavior are subject to THIS
Disciplinary action
Can I book sessions for the entire term?
No. Students can only book sessions two weeks in advance
There is a LOT of buzz about our visualization lab which we dubbed THIS
VIZER
Often, students can explain their thoughts verbally but might struggle with performing the skill (be it math, biology, or writing). What technique should you use in this instane?
"You talk and I write"
NTLC has a dress policy in place. We ask that all tutors and academic specialists wear their polos to their shifts along with appropriate bottom clothing. List 3 unacceptable choices for bottom attire
pajamas
gym shorts
torn jeans
stained clothing
short mini skirts
When students start getting combative, you need to do THIS and THIS
Terminate the session and refer them to your supervisor
Can you edit my work?
No. But we can work with you collaboratively to give you feedback
We work at the NTLC: Nancy Thompson Learning Commons. We take our name after the pioneering woman who did THIS for Kean
She set up and built up the library
When students ask you to make notes on their work, you should
Say no and ask them to do it for themselves
At the start of this academic year, we added THIS as a standard portion of all our tutoring
Reading
My check is wrong! I have to do THIS
tell your supervisor so that we can amend the error
What grade will I get on this assignment?
I don't know because I am not the instructor for your class
As an NTLC tutor, you are expected to complete these two types of training (name the 2 types)
Pre-service
In-service
When students are stuck and cannot think or an example or a way to apply the knowledge, it is OK to do THIS and then ask them to do THIS
Give them an example and then ask them to give another
Working with someone in real time (whether online or in-person) is called synchronous. THIS is the name for working with someone with a time-lag or not in real time
Asynchronous
I think I will log into my shift and take a nap. What's the worst that can happen?
Your hours will be cut, and you will be placed on an automatic probation
Can you tell my teacher that they were wrong to give me this grade?
No. We absolutely do not get involved in grade disputes
All staff receive THIS for attending all training sessions
Hourly compensation
Throughout the session, you should do THIS (sometimes referred to as parroting) to ensure that you are understanding what the student is saying/thinking/communicating
paraphrase