Web User
What is the maximum range of dates you can search for wire transfers in the the Inquire payment section of the wire transfer system?
30 days
What is the cut off time to submit a Domestic Wire for clients on online banking?
5:30 pm CT
How many business days could an international wire take to arrive to the beneficiary?
6
How many characters is a SWIFT Code?
8 or 11
CSO's, Central Ops, International Department, and Client Advocates should utilize Idology out of wallet questions as the first preferred form of verification? True or False
False
What is the cut off time to submit a International Wire for clients on online banking?
3 pm CT
Where should the ISO Country Code be listed?
At the END of the Beneficiary Address
What should the subject line of an in person consumer wire be?
URGENT: CONSUMER IN PERSON CUSTOMERS NAME
How would they cancel a wire that has not yet been verified?
Modify payment-Click look up the reference number-Click on the wire-Cancel the message
Can we accept a SWIFT Code over the phone for a client that did not submit one at all due to selecting IBAN only option?
System does not allow clients to submit a SWIFT code with this selection
If someone did not select a dropdown with the SWIFT code option, we can take it over the phone one time, but please CSR assist to correct it if able.
Can a POA be listed as the originator on the wire form? True or False
False
Who do we email for a Inactive Account in PEND?
CSO group email
What should the note be for an in person wire?
FIRST AND LAST NAME OF PERSON VERIFIED, ID TYPE, NUMBER, EXP. DATE, and EMPLOYEE INITIALS.
If a client inputs a Message to Beneficiary on their wire, does that travel with every new wire submitted for that recipient?
No
Can we accept an URGENT CONSUMER IN PERSON wire after 3 pm CT?
No, if the client comes in after 3 pm CT we typically will not accept for processing and they will have to return during processing hours
How many digits is a CLABE?
18
What should they do if the wire has not been verified and it is after 5:15 pm CT?
They can change the date, and have a second person verify the payment by 6:00 PM CT and the wire will process the following business date
If a client has a Recurring wire set up, but they updated the recipient, will the recurring payment reflect the updated recipient information?
No
On international wire forms, would we send a wire form back for corrections if the beneficiary's address contains the 2-digit ISO country code at the end, as opposed to the country name being fully spelled out?
If the abbreviation is an exact match to the 2 digit ISO code, than there is no need to send the wire form back for corrections. However, if other corrections are needed that would require the client to re-sign or the abbreviation is not an exact match to the 2 digit ISO code for that country, please send the wire form back for correction
In what order should the Queues be worked first thing in the morning?