DEVICES
PLANS
SERVICES
I WANNA KEEP MY JOB/THINGS I SHOULD KNOW
PROMOS
100

HOW MANY 4G LTE DEVICES DO WE SELL

WHAT IS WE SELL 9

REVVL V 

FLIP

A03

A13 LTE

REVVL 4+

MOTO G POWER 

MOTO G PURE 

SAM A12 

TCL 20

100

WHICH PLAN OFFERS 5 GIGS OF DATA AND UNLIMITED TALK AND TEXT

WHAT IS THE NEW 30 PLAN 

100

WHAT IS THE NAME OF METROS INSURANCE OPTION

WHAT IS PHP 

PREMIUM HANDSET PROTECTION 

100

WHAT AM I SUPPOSE TO ACCESS EVERYDAY WHEN I COME IN 

WHAT IS THE HUB 

100

WHAT IS THE PROMO FOR HINT DEVICE

WHAT IS FIRST MONTH FREE AND THE BOX IS 65 INCLUDING TAXES 

200

HOW MANY TCL DEVICES DO WE CARRY 

WHAT IS WE CARRY 3

TCL 20

TCL 30 5G

TCL STYLUS 5G 

200

HOW MANY UNLIMITED PLANS DO WE OFFER

WHAT IS 3 

40 UNLIMITED WHEN YOU SWITCH/PORT

50 UNLIMITED PLAN

60 UNLIMITED 

200

WHICH SERVICE DO WE OFFER THAT ALLOWS CUSTOMERS TO BLOCK THOSE RANDOM CALLS 

WHAT IS SCAM SHIELD 

200

WHERE DO I GO TO ACCESS MY PROMO INFO WITHOUT CALLING KIYA AND ROB

WHAT IS THE HUB

200

METRO OFFERS 4 FREE PHONE UNDER WHAT SITPULATION

WHAT IS 2 MUST PORT/SWITCH AND THE OTHER 2 MUST BE NEW ACTIVATIONS

300

HOW MANY 5G DEVICES DO WE OFFER

WHAT IS 15

REVVL V+ 5G 

TCL 30 5G

MOTO G 5G

TCL STYLUS 5G 

A13 5G

N 200 5G 

N 20 5G 

N 10 5G 

MOTO G STYLUS 5G

NOKIA 5G 

S21 FE

SAMSUNG A53  

IPHONE SE 3 

IPHONE 12

IPHONE 13

300

WHAT ARE THE TWO TABLET PLANS WE OFFER 

WHAT IS 2 

$15 UNLIMITED 480P

$30 UNLIMITED 720P

300

PHP COMES IN $_, $_,AND $_

WHAT IS...$3.00, $6.00, AND $10.00

300

WHO I CALL FOR WITH ACCOUNTS ISSUES AND SUPPORT AND WHAT IS THE NUMBER?

WHAT IS DSG

300

WHAT ARE THE DIFFERENCE BETWEEN NL AND NL+ AND SWTCHER AND SWITCHER+

WHAT IS A BIGGER DISCOUNT AND PET ID CHECK

400

HOW MANY BTS OPTIONS DOES METRO BY T-MOBILE OFFER 

WHAT IS 6

HINT 

CHROMEBOOK

JOY TAB 2

SAMSUNG TAB A7 

SMART RIDE 

TIMEX WATCH

400

HOW MANY DIFFERENT HOTSPOT PLANS DO WE OFFER 

WHAT IS 3 

$30 10gb 

$40 30GB

$50 100GB

400

DOES METRO BY T-MOBILE PHP TO BYOD DEVICES

WHAT IS YES 

400

WHAT INFOMATION IS NEEDED FOR PORTING A NUMBER 

WHAT IS THE ACCOUNT NUMBER AND PIN AND DEPENDING ON THE CARRIER A TRANSFER PIN 

400

WHAT IS THE UPGRADE SAVE PROGRAM AND WHICH PHONE IS CURRENTLY ON THAT PROMO 

WHAT IS A A PROGRAM FROM CUSTOMER WHO ARE NOT ELIGIBLE FOR A UPGRADE CAN GET A PHONE AT A DISCOUNT PRICE AND THE DEVICE IS A TCL 20

500

HOW MANY DEVICES DO OFFER THAT HAVE 64GB OR MORE OF STORAGE  

WHAT IS 18

EVERYTHING 5G 

PLUS 

MOTO G POWER

REVVL 4+

IPHONE 11

500

WHAT DOES EACH METRO BY T-MOBILE RATE PLAN OFFER

WHAT IS....

30 PLAN OFFERS...5GIG OF INTERNET, UNLIMITED TALK AND TAXT 

40 PLAN OFFERS...10 GIGS OF INTERNET, UNLIMITED TALK AND TEXT AND MUSIC UNLIMITED 

50 PLAN OFFERS...UNLIMITED TALK, TEXT, DATA 5GIG OF HOTSPOT AND 100 GIGS OF GOOGLE CLOUD STORAGE

60 PLAN OFFERS...UNLIMITED TALK, TEXT, DATA 5GIG OF HOTSPOT AND 100 GIGS OF GOOGLE CLOUD STORAGE AND AMAZON PRIME STREAMING SERVICES


500

WHICH RATE PLAN ALLOWS CUSTOMER TO CALL CANADA AND MEXICO UNLIMITEDLY

WHAT IS THE $55 CANADA AND MEXICO PLAN

500

NAME ALL CATAGORIES OF THE BIG 5 

WHAT IS....

1 GROWTH/NEW ACTS/ HINT 

2 CONVERISON/ACP/ UPGRADES 

3 REVENUE/ ACCESOIRES/ FEATURE/ INSURANCE

4 QUALITY/ AUTO PAY AND FEATURE RETENTION

5 CUSTOMER EXPERIENCE/UCE/NPS


500

WHAT IS EGDE USED FOR

WHAT IS TO MAKE CHANGE CUSTOMER INFO 

CHANGE PLANS

ADD FEATURES

TOP UP AND GET PASS ACTIVATION INFORMATION

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