Wireless Exam Prep

Misc.

100

What are the wireless billing dates a customer can choose?

8, 16, 23, 28

200

What does the F in F.U.E.L stand for? 

Face it

300

This fee is to buy out a contract in order to sign up for a new one. 

EDUF

400

This is the spot in Astra that will indicate whos using the phone. (also reflects on bill)

Unit Owner

500

What does the the L in F. U.E.L stand for? 

Link

Plans

100

This Postpaid Plan is great for travel and cost $125

totalSHARE Canada, US, Mexico

200

What features are included with this non data Postpaid Plan. 

Unlimited calling in Canada + Canada to US. 

Unlimited text, Pic and Video Messages. 

Mini Mail

300

This plan might be something we offer to someone on a budget that doesn't send a lot of pictures

Talk+Text+Data 15

400

These plans are made especially for devices like MIFI and Portable Routers

Mobile Internet Plans

500

What is the overage rate for customers on the Basic Nationwide plans?

$2/100mb

Discontinued Plans

100

This plan was the predecessor for the VIP 70

VIP 35

200

What Shareable plans did we have before the totalSHARE?

Sharemore

300

What are the overage rates associated with the shareMORE plans for data usage in Canada?

$5/100MB

400

What is the US Daily Roaming rate for the shareMORE plans?

$3 day for calling

$6 day for 500mbps or $5 for300mpbs 

500

What is the cost of the shareMORE 1GB plan?

$65 

Promos

100

What are the requirements for the VIP70?

Internet, TV and of course wireless

200

When would the Additional Line or Family Discount be eligible?

• First line:
  • Must subscribe to an eligible plan, and
  • Can't have the Family discount
     
• Additional lines:
  • Must subscribe to an in-market eligible plan, and
  • New lines must:
    • Activate a device on a 2-year contract
      or
    • Activate a device with BYOD
  • Existing lines must:
    • Upgrade with a new device on a 2-year contract

300

This discount can only be applied to customers on an inmarket plan out of a contract (month to month)

BYOD

400

This promo is only eligible to customers upgrading and choosing warranty

WDPP 3 months free

500

When is a customer considered a new customer for promos?

• A new postpaid activation that results in a new subscriber, it includes:
  • Adding a line to an existing account
  • Porting in from a competitor
  • Prepaid to postpaid migration
    • Doesn't include a migration from 1 existing postpaid account to another

Policies

100

This limits the amount of spending a customer can do in usage charges within Canada

Data Cap

200

We add a device to this if a customer reports it stolen.

The blacklist database

300

This policy limits how much data a customer can use in a month.

The fair use policy

400

This $25 fee, done only in stores, is to help customers switch over to their new phone

Data Transfer Fee

500

Long time customer called wanting to cancel their service, what should we do first?

Other than greeting and verify. 

Uncover, ask questions and seek to understand what the root of issue is.