Nova
Everything Hardware
What to do?
Can I do that?
Products and Options
100
What is the NOVA DOCID for the article pertaining to Rogers Account Access Policy
What is POL162
100
Name 2 phone which are currently classified as Smartpicks
Nokia Lumia, Galaxy Core
100
This tool is used to refund a customer for charges such as "Facebook Games"
What is Third Party Content Manager
100
Your customer is set up on PAC. His payment declines. How many more times will V21 attempt to withdraw the payment?
What is 1 more retry
100
True or False. Fido Home Phone is compatible with most condo and building buzzer systems
What is True (but there are exceptions in buildings with older buzzer technology)
200
What are the 3 categories of Price Plans we offer?
What is Talk and Text, Smartpicks, Share Everything
200
Provide 2 ways a customer may be able to save costs when completing a HUP
Trade Up Program Rogers First Rewards Evolve Telli Offers
200
Your Customer is still on a term but would like to change their plan from a Smart Plan to a Standard Plan. What fee will they be charged for making this change?
What is Downgrade Fee
200
How long is a Credit Evaluation Valid for?
What is 3 Days
200
True or False. Customers can purchase or activate a "Rocket Stick" with Fido?
What is False.
300
What is the name of the tool which can help you determine who to Transfer a call to?
What is TAT - Transfer Assistance Tool
300
A customer with no commitment is eligible for this type of plan
BYOD
300
Which section of V21 shows you the services, the customer is subscribed to?
What is Additional Services
300
What is the legal age for customers in Quebec
What is 18 years old
300
True or False. When adding a Travel Pack, you must advise the customer of proration?
What is False. Travel Packs are not prorated
400
What is the Nova DOCID that tells you the procedure to change their Share Plan Type?
What is PRO2045
400
Asurion's Website phoneclaim.com/rogers Toll Free # 18558773887
What 2 ways can a customer take advantage of a device swap through our device protection service?
400
how many lines does v21 load when pulling up billed calls in V21
What is 600 lines
400
What is Nova DOC ID for the page which tells you what Credit References we accept?
What is POL44 Credit Reference Policy
400
What will happen once a customer reaches $50 in domestic data overage?
What is When you reach the data overage cap, you will receive a text message notification and browser intercept, asking you to accept to continue using data. If you accept, you will be able to continue using data, charges will apply. If you do not accept, your data will remain on hold until your new billing cycle begins.
500
Where do we find the information on the zone and cost of making calls from Australia?
Roaming Tool - Zone 3
500
What is the First Step of the Needs Assessment Process?
What is Define High Level Needs
500
When would you process a Credit Evaluation? (3 situations)
What is TOR, Second Line Activation, Migrate from Prepaid
500
After you complete activating a second line for your customer in V21, What else must you complete?
What is Sales Activation Form
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