Phone Knowledge
The newest iPhone model, not seen before 2025.
What is the iPhone Air?
The service plan we want to avoid like the plague.
What is Value 2.0?
The only device offered for free without a trade-in.
What is a Samsung Galaxy A17 5G?
The 3 items a customer needs to be able to place a wireless order.
What is their phone, license/ID, and a debit or credit card?
The amount of time it could take for them to see the rate we quoted.
What is 2-3 billing cycles?
iPhone 17 Pro color options.
What is Cosmic Orange, Deep Blue, and Silver?
The only plan we cannot setup, yet.
What is Elite 2.0?
The price for 2 lines on 55+ and Internet 300 (w ABP).
What is $99?
It is important to prepare customers for the _____ call so that they don't hear information we haven't already gone over, no surprises.
What is the TPV call?
Essential next steps for BYODs with esims.
What is activating the phone before we leave.
The starting storage for iPhone, and Samsung S series, devices.
What is 256GB?
The contract ATT won that we can use as evidence that ATT has the best coverage.
What is FirstNet?
The estimated per line charges not included in MST Quick Quote.
What is $3.99?
How to find the IMEI for BYODs.
What is settings>general>about or dialing (*#06#)?
The website (or phone number) customers should be using to process their trades.
What is att.com/tradein...
What is tradein.att.com...
What is (833) 603-3322/VIP support line/ "the tower?"
The best Apple and Samsung devices, respectively.
What is the Pro Max series and the Ultra series.
The number of latin american countries that has unlimited talk, text, and data on the premium plan.
What is 20?
This device, or newer, is needed to trade in for an iPhone 17 Pro for free.
What is a 15+?
Porting can be difficult, sometimes. If we can't get a transfer pin in the carrier app, this is the best way to acquire it.
What is calling 611 from the customers device, or calling the number listed on the port out screen as "Carrier Care Line?"
The resources we should direct customers to use in the case of activation issues.
What is att.com/activate, (833) 603-3322/"the tower", and/or the att store nearest them?
The most expensive device we offer.
What is the Galazy Z Fold7 512GB ($2119.99)
Cost per day for international service.
What is $12/day for land only and $20/day for land and sea (cruises)?
The monthly discount for the port in credit applied as bill credits.
What is $4.16?
The two main reasons we want to set up autopay every time.
What is, lowers risk and maximizes value?
The website customers can use to get reimbursed for remaining balances owed on their devices.
What is att.com/switcherpayoff?