Know Thy Enemy
These are the 2 major competitors Verizon is targeting in the Better Deal Promo.
What is T-Mobile and AT&T?
This is who to call if I'm having an issue with an SMB customer in store.
Who are Ty or Joel(I2B rep?)
This smartphone was also the introduction to Gemini.
What is Google Pixel 10?
This promotion allows the customer to get a pull through device for free with a qualifying smartphone purchase.
What is BMSM?
A Verizon platform that gives access to leads to contact with varying call campaigns.
What is VZ Engage?
What is StraightTalk, Total, Visible, Simple Mobile, Etc...
When the PCA fails, this is who you call.
Who is PACT?
This feature causes a 1 hour delay when resetting your Apple ID password.
What is stolen device protection?
A promotion that allows the customer to get an equivalent trade deal while keeping their device.
What is BYOD Plus?
A Zone tool that allows you to completely quote a customer using current pricing and promotions.
What is Digital Guide?
This is a special code generated at time of switching, needed to complete the line ports. Typically, expires in 24-72 hours.
What is a Number Transfer Pin?
This is a promotion that is account specific.
What is a loyalty offer?
What is Discretionary Credits?
When you have an RQ issue or anything Zone related, this is who you call.
Who is SPOC?
What is the 'newest' Apple iphone that qualifies for Tier 2 trade in?
What is iphone 11?
An all-inclusive Zone platform that encompasses every resource available to us from Digital Guide to WZ Gives to marketing.
What is Prism?
DAILY DOUBLE!!!!
NAME 4 FREE SMARTPHONES WITH ADD A LINE
What is S25Fe, iphone 16e, iphone 16, Galaxy A36, Pixel 9A, etc..?
A Zone platform that gives immediate access to missed HPU opportunities in the area.
What is Leadhub?