SCCs
The service reconnection fee for a customer who is restricted due to non-payment
$45
The maximum number of set-top-boxes a customer can have in a fibre serving area
7 (all can be HD)
The add-on product that we can sell customers who are having difficulty with signal strength through-out their home
Optimum In-home Wi-Fi
The bundle credit off of maxTV stream for a customer that has internet services with us as well
$20 off/month
The "north star" of CRM, where you should always start/click to do any type of procedure in CRM
Account Hierarchy
The SCC for a customer requesting HPS, maxTV, and internet to be put on seasonal disconnect for 4 months
$59
The maximum number of set-top-boxes a customer can have in a DSL serving area
4 (3 HD)
The two main back-pocket offers we can offer a customer who is wanting to cancel their internet install due to appointment availability
$50 one time bill credit & 5GB bonus data
the minimum download speed required for maxTV stream to work
10 mbps
The account type you should click on to find a customer's product requests if they call in with a tracking number for returned equipment
Billing
The service charge for a customer wanting HPS in Eston SK that requires a Field Visit?
$75
The one time charge if a customer wants a Sasktel CST to come out and move their 3rd STB and make it work wirelessly
$49 SCC + $24.75 for VAP = $73.75
The interNET speeds that can be self-installed by a customer
interNET 5 & interNET extended 5
The maximum number of Media Boxes that can be logged in at the same time
7
The account type you should choose if you are wanting to create any type of Activity for your customer
"Customer" in Acct Hierarchy
The minimum quote for a rural customer who's address is not in CRM and they want HPS service
minimum $475
the monthly cost of our Karaoke channel on maxTV
$6.95/month
$74.95
mySaskTel & a Google account
The credit (& it's location) that you should add if a customer has TV and interNET 25 on 2 separate service lines
The SCC for a customer who wants a SaskTel CST to install their maxTV Stream Premium
$0
list 3 key differences between our regular maxTV packages and Lite maxTV
- 1st STB not free
- HD & PVR not free
- not eligible for bundle credits
The minimum bandwidth required for a customer who wants interNET 50 at their address
40 MB
the number of channels included in our basic maxTV Stream package
55
List the steps of starting a Flash Move order
- build new service address
- account hierarchy to existing service address
- Move/Transfer tab
- find customers Prospect Service Address
- choose correct billing account
- enter date customer is moving in/out (must be the same)
- hit Flash Move button