UNDERWRITING
Licensed at least 3 years
Less than 2 points
Continuous license
How often should you update the FSC Rater?
2X per month.
until they know you care.
What is the first step when you receive a Repgen referral?
Check the FSC rater to see if anyone else is working on that risk.
Member comes in with declarations page illustrating State Minimum Limits and wants to know if you can save him/her money. How do you respond?
Take the information you need from the declarations page and ask the member if his net worth is greater than or less than $100k.
When are photos required in Cal Auto?
NEVER!
What resources do you use for Repgen follow-up?
ANYTHING?
Give three examples of the behavior exhibited by a "suspect"?
- constantly stalling
- not forthcoming with information
- not telling the whole truth
- won't allow you to close the sales process
Where do you put the expiration date for a Mechanical Breakdown Policy on the NBS form?
It goes in the Renewal Date field.
You quote the member and he says the rate is too high, compared to what he is paying now. How do you respond?
You illustrate to the member that you are only asking him/her to spend the additional premium, i.e., the difference between 750 and 600, or 150.
What is required for binding for a member insured with AAA?
-Dec page illustrating at least 6 months of coverage.
-Telephone verification of prior coverage documented in Notes to Underwriting
OR PHOTOS
How do you prepare the Welcome E-mail for submission to wissales@wescom.org
Print to PaperPort and stack with other documents.
Sympathy versus empathy. The boat is sinking and you see the member in the boat. What would an empathetic person say/do?
YIKES, I see you there in that sinking boat getting wet. I know the feeling … I have a solution for you!
How do you qualify whether or not a broker of record is eligible?
-You must call when the member is there, the prior carrier and ask.
- You will need to confirm the policy period and who is authorized to sign the document
- Carrier must appear on our approved list.
After you prepare the quote, member says, let me think about it. How do you respond?
Ask the member when he/she would like for you to follow-up? Or, would they like to schedule an appointment to come back?
When is date first licensed (DFL) important?
ALWAYS!
When do you upload photos to the Mercury Policy website?
Whenever they are required for binding.
- How soon are you ready to begin the new policy?
- How would you like to make your payments?
- How are we doing so far?
- Any other questions before we proceed?
If you are a new agent, what must you do prior to transmitting the policy?
For the first 25 policies, you must call WIS to have someone review the application PRIOR TO transmitting the policy to the carrier.
Member comes in saying you can't possibly beat the rate he is paying now. How do you respond?
You empathize, and ask, would it be okay if we reviewed your policy for gaps?
What type of SR 22 filing will you be able to issue?
OWNER'S FILING ONLY. Can be made ONLY if we insure ALL vehicles owned by named insured or spouse.
What must you check in Symitar before binding if the member previously had a Mercury policy
IS THERE A STOP PAYMENT STILL IN EFFECT?
All things being equal, why choose Wescom? Give me at least 3 reasons.
You know!
Is it necessary to ask every question on the application if the member is familiar to you?
ABSOLUTELY, ALWAYS!
Respond by asking, what prompted you to shop for insurance the last time?