Financing
Wisetack can only offer financing to these customers.
What are U.S. residents?
This is needed for a BR to access their application.
What is a PIN or verification code?
These are the two types of Salesforce pages that contain BR information.
What are the Opportunity page and the Account page?
When escalating customer issues, this is the main Slack channel we use.
What is cx-squad?
This vertical can offer financing from $500-$25000, term lengths of 3-60 months and has a base MDR of 3.9%.
What are Home Services?
This provides BRs estimates of what they could potentially be eligible to finance.
What is a pre-qualification or prequal?
You can use this information to IDV a BR.
What are Full Name, DOB, Email, Finance Terms, Zip Code, and Purchase Amount?
When entering internal notes in ZD, it is best that we include the BR's name and link this page.
What is the Opportunity page?
We would likely redirect the BR to contact the MT to initiate this if they confirmed early that the job has been done.
What is a refund?
Wisetack biggest partner platforms for home services.
What are Housecall Pro (HCP) and Jobber?
This occurs when a person’s credit report is checked without a direct impact on their credit score.
What is a soft inquiry or credit pull?
After the BR has locked in their financing offer, they have until this time before their financing application expires.
What is 90 days?
This can be used to locate a customer by inputting BR's name, application ID, phone number, and email address.
What is the Salesforce search bar?
This box will be checked if a BR has to make a payment immediately after finalizing their financing application.
What is First Month Payment (FMP)?
The next course of action when a MT calls to inquire about their Wisetack account.
What is transferring to MT support?
This is the FICO requirement for Citizens and U.S. Bank.
What is 620?
These are available to the BR when they are ready to locking their financing offer.
What are the loan agreement and TIL documents?
If a BR requests this on a call to access their application, it can be found twice on their Opportunity page.
What is the application link?
This is likely needed when a BR's scope of work has significantly increased or decreased and the the amount financed is no longer the same.
What is a loan cancellation?
This MT will only exist as an opportunity until they complete their application.
What is a pre-activated MT?
Applications are sent to all lending partners randomly, but this lender usually functions as a second-chance option.
What is Hatch Bank?
If a BR is qualified, they will likely see a 60-month term length if they want to finance this much.
What is $8k or more?
This tab on the BR's page contain all automated email notifications sent from Wisetack.
What is the "activity" tab?
Citizens handles their own outreach during this process by texting and/or calling the BR within 72 hours.
What is an Extended Fraud Alert (EFA)?
This partner platform has the highest MDR.
What is Marble?