Connect Service Essential
Why is it important to use a client's name?
helps every client feel important
If clients feel you are listening to them, they are more likely to return and
Recommend
A strategy practiced during the Create service essential is called Show, Tell and:
Teach
DRECOMENATINSMO
RECOMMENDATIONS
The four Service Essentials are Connect, Consult, Create and:
Complete
The Connect service essential involves putting clients at ease and building:
The Connect service essential involves putting clients at ease and building rapport.
Identify the environment used for the consultation.
Private
Keep the conversation
professional
The technique that defines turning first-time clients into return clients is:
Prebooking
Ensuring the client's comfort during the service describes which service essential?
Create
A client should be greeted within the first:
10 sec
15 secs
30 secs
10 secs
Schedule enough time to consult before the service; schedule extra time for
new clients
_____ the client what you’re doing.
Show
End with a warm goodbye
Complete client record card
Provide follow-up after the salon visit
Strategies used during the Complete service essential
Identifying the cost of the service is discussed during which of the following service essentials?
Consult service essential.
The five senses that will ensure your client’s salon visit is exceptionally memorable are sight, sound, smell, touch and:
taste
Do not leave records in view where anyone can
read them
______ the client what product/tool you’re using and why
Tell
Newsletters, birthday cards and thank-you cards are all ways to provide:
Follow-up
Making product recommendations is a strategy used during the
Complete service essential.
When introducing yourself to a client, use poised, calm movements to project confidence and:
competence
If the guest feels hesitant about your suggestion made during the Consult service essential, you should:
you should ask additional questions to clarify what the guest really wants.
Know your _______
Products
NLIECT CREODR
CLIENT RECORD
Analyzing the guest's wants and needs occurs during which service essential?
Consult service essential.