Value Props
What are three main areas that SpinSci impacts?
1. Patient Access
2. Clinical Care
3. Financial Services
SpinSci AI combines machine learning, IVR, and LLM capabilities into this intelligent voice experience.
Intelligent Virtual Agent (IVA)
To date, which workflow is sold the most?
Patient Assist
This system requires a SpinSci‑provided username and password and allows customers to view the status of their support tickets.
SpinSci JIRA portal
The process of identifying whether the caller is a patient, representative, or provider on the PA Dashboard is called...
Source Verification
What is SpinSci's Healthcare Mission?
To redefine patient access, clinical care, and financial services through intelligent, connected communication.
SpinSci describes its AI architecture using this analogy, pairing intelligence with healthcare execution layers.
Mind–Body Integration
This term emphasizes measurable outcomes such as reduced handle time, fewer no‑shows, and this financial metric.
Return on Investment (ROI)
If a customer submits a Severity 1 or Severity 2 issue via email instead of phone, what action is automatically taken by SpinSci?
Downgrading the ticket to Sev3 or Sev4
This PE process confirms patient identity using ANI, DOB, phone number, and address before granting access to sensitive data.
Patient Identification & Verification (ID&V)
According to Partner Collateral, how many years of experience does SpinSci have?
18 years
SpinSci AI uses this capability to understand what a patient means, not just what they say.
Natural Language Understanding (NLU)
Who are our top 3 CCaaSS partners?
Nice, Five9 & Cisco
What is the preferred communication method taken by the Support Team for a live Sev1 or Sev2 incident?
A troubleshooting bridge with the customer.
Which term defines the standard message format used to trigger appointment reminders from the EHR?
HL7 SIU^S12
This exact phrase describes what SpinSci does by connecting communications specifically across CCaaS and EHR/CRM integrations.
Seamlessly orchestrate communication across SpinSci’s deep CCaaS and EHR/CRM integration
What do the Mind & Body layers consist of?
Mind: AI capabilities like machine learning, IVR, LLM, and IVA.
Body: Healthcare delivery: EHRs, workflows, patient interactions, health information.
In enterprise deals, SpinSci often lands by solving Patient Access first, then expands by selling into this adjacent revenue‑generating domain.
Patient Financial Services (PFS)
What is our promised up time before SpinSci must serve SLA credits?
99% in 30 days (1 month)
What is the difference between FHIR & Private APIs?
FHIR APIs are standardized for broad healthcare interoperability, while Private APIs are custom‑built for specific client or system integrations.
What is the exact “Customer cost savings + revenue added per contract” value shown in the partner playbook?
$10M+
What is Agentic AI comprised of?
ASR (Speech Recognition), NLP (Natural Language Processing), TTS (Speech Synthesis)
Where is SpinSci authorized to sell their software?
North America
Europe
Saudi Arabian (Entity)
What action is taken if a Sev1 or Sev2 isn't transferred live to a U.S. resource?
A text message is sent out to the India team for an on-call resource to address.
In Patient Comply processes, what defined the Epic configuration that delineates what data is sent to SpinSci and which endpoints to use for pause/resume?
The E0A Record