WX Service
What software is used to power the WX solution?
iSolved
This section focuses on job posting templates, online job boards, customized application and interview questions, employee referral process, candidate filtering, and employee online enrollment and onboarding.
Applicant tracking and onboarding *note applicant tracking is available for an additional fee
What software is our WO model powered by? Who made it?
Insperity Premier
What is the role of the client liaison?
Point of contact at Insperity; first line to answer any questions and help connect them with the right subject matter expert if needed.
What are climate surveys?
Employee climate surveys are studies of employees' perceptions and perspectives of an organization. The surveys address attitudes and concerns that help the organization work with employees to instill positive changes.
This person is your dedicated point of contact with Insperity. This person keeps you aware of the best uses of the technology platform and helps to connect you with the right resources.
Customer Success Specialist
In the WX wheel, what services and features does the 'Employment administration and payroll' section incompass?
Time and attendance, payroll administration and reporting, payroll tax filing (FICA, FUTA, SUTA, local) online paystubs and direct deposit, garnish administration, W2s, and 1099s.
What are the three benefits of using Insperity's sponsored plans?
End-to-end solution
Flexibility through choice
Cost-efficient health plans
What type of workforce questions can the contact center help a client employee with?
Benefits, including medical, dental, vision, long-term disability, short-term disability, and other benefits provided to employees who participate in the Insperity benefit plans • 401(k) accounts in Insperity-sponsored or serviced retirement plans • Insperity Premier™ support • Employment verification
What is insperity MarketPlace Perks at Work?
All WO Insperity clients and their employees have access to online purchases that can save them money and earn points! Employees get bargains from over 30,000 merchants - restaurants, travel, hotel, etc. Each MarketPlace purhase earns WOW points which can earn you $$!
Their support will help to minimize reporting risks and to process on-time tax payments.
Payroll specialist
Is COBRA administration covered in this solution? What else?
Yes. In addition to - online benefits enrollment, benefit plan and eligibility administration, data integration with their carrier, HSA, FSA and HRA administration, commuter benefits, leave and disability administration and ACA compliance
This section exists in the WO wheel but not in WX. Wha is it called?
Employer Liability Management
What is the role of the HR specialist and how it differs from the WX HR specialist?
In the WO model you receive a dedicated HR specialist that is your go to, in the WX model you will be assigned a team of Hr specialists.
Why is a strong HR infrastructure beneficial to a business?
With a strong HR infrastructure and big-company employee benefits, you can retain and attract good employees; When you connect your people strategy with your business strategy you can experience - revenue generation, expense control, net profit protection
What are the roles and responsibilities of the HR Specialist?
Provide guidance on pressing HR issues, assist with complex personnel issues and HR projects, offers policy and document customization.
What trainings are available to clients and their employees?
Explain employer liability management and what it consists of?
This service encompasses workers comp plan coverage and claims resolution, employment practice liabilities insurance, employee handbooks, termination assistance, employee relations guidance, substance abuse prevention, harassment/discrimination prevention training, safety services, and more.
What happens when local, state, and federal HR-related laws and regulations that apply to our client's business change?
A service team member alerts them of compliance deadlines so they can take the appropriate actions and avoid unexpected penalties
What is Insperity's average client overall satisfaction over the past 10 years?
93%
This person assists with questions on plan setup, configures employee enrollments, establishes carrier file feeds, manages the ACA filing process, and conducts quarterly carrier invoice reconciliation.
Benefits Specialist
What HR-related compliance guidance and support can we provide our clients?
handbook development, new hire reporting, state and federal employment summaries, employee relations and termination guidance, state and federal compliance e-alerts
Explain Co-Employment
Co-employment is a contractual relationship, in which a business and a professional employer organization (PEO) share certain employment responsibilities. This arrangement is advantageous to organizations that want to mitigate some of the costs and liability associated with being an employer. The client maintains control over their workforce and operations.
Name all of the service team members a client will take on with the WO model?
Experience dedicated team that consists of you the BPA, payroll specialist, client liaison, HR specialist, safety specialist, performance specialist, HR services manager.
What are the 3 key differences between WO and WX service modules?
1. WO includes an employee-facing contact center
2. A dedicated HR professional versus an HR team
3. WO Includes a Performance Specialist
4. AND Safety Specialist which WX does not.
5. WX is more of a reach-out-as-needed model while the WO service team takes a more proactive approach.