Safety I
The Healing Garden and away from the office building to not interfere with the emergency response team.
Where do we meet if we must exit the building in an emergency?
Across from Donna’s office, Pod 2 lab, outside Sam’s office and the hallway in the Midwife suite.
Where are the practice’s fire extinguishers located?
Acknowledge - Introduce - Duration - Explain - Thank-you.
A conversation framework to use daily interactions with patients; and each other.
What is AIDET?
Press “window” L or the “F4” button on the top of your keyboard when you need to step away.
An important step to help maintain patient confidentiality.
How to lock your screen when leaving your desk or workstation(s)
Coastal region leader responsible for monitoring access to medical records in EPIC using an electronic algorithm.
Who is the Regional Privacy Officer?
A white notebook located outside the manager’s office and can be referred to in an emergency.
What is an EOP (Emergency Operations Plan)?
An acronym for Pull, Aim, Squeeze and Sweep, and the required action with a fire, no larger than a small trash can.
What is PASS?
A PSR greeting the patient when she presents in the waiting room or a MA sharing her first name when rooming a patient. Examples of the “A” and “I” in the AIDET framework.
How should we acknowledge and introduce ourselves to patients coming to their appointments?
Access this icon to submit an IT Ticket. You can also submit tickets for an HR question, payroll inquiry or maintenance issue.
What is the MaineHealth "lifesaver?"
Close the medical record immediately. Notify your supervisor, team lead, or manager who will email a notice to the Regional Privacy Officer
What do I do if I accidentally enter the incorrect medical record
Call 911 and 2222, post two team members at the first and second floor elevator entrances to support rapid access for emergency responders.
Perform CPR or use the AED if required.
What do we do when there is a medical emergency?
Navigate to "Locations," on MaineHealth’s Sharepoint site's tool bar and scroll down to "Facilities." This important link, located on the right side of the page, provides important safety information on chemicals used in the practice.
How do I find a MSDS (Material Safety Data Sheet)?
(What is a MSDS?)
A MA tells a PSR when a provider is late and for how long. A PSR tells a patient checking in or sitting in the waiting room a physician or midwife needed to respond to a L&D emergency. Examples of the “D” and “E” in the AIDET framework.
How should we update others on an event's time duration and provide an explanation if a provider is running late?
Fake emails or messages sent to trick users into giving away passwords or personal data. Often designed to appear as a legitimate request or a sense of urgency.
What is phishing?
A patient’s full legal name, preferred name as listed in the medical record, date of birth, or medical record number - using two of these identifiers is required. Using a patient's telephone number is not an unaccepatable identifier.
What is Positive Patient Identification (PPID)?
Call 2222 and announce the location and clear description. Take action to run or hide. If there is no other option, fight.
What do I do in the event of a violent active assailant?
A large bin with a sliding opening on top, closed and unlocked, located in our locked utility room.
What is the black medication disposal bin?
At the end of checking a patient in, ending a phone call, when leaving an exam room, or checking a patient out. An example of “T” in the AIDET framework.
When do I say thank-you to a patient?
Using a colleague's badge for access, searching the internet for a dog kennel, Christmas shopping and reading daily news sites.
What is unacceptable use of MaineHealth's technology and equipment?
Patient name, birthdate, SSN, driver's license number, photograph, or health status are 6 of 18 specific identifiers protected by this federal law passed in 1996.
What is Health Insurance Portability and Accountability Act (HIPAA)?
Call 2222 and describe location, description of the minor and accompanying adult. Stand at all exits and stop anyone carrying a bag that might conceal a small person.
What do we do if there is a child abduction?
Lock the bin and message EVS to remove and replace.
What do I do when the black medication disposal bin is ¾ full?
A discrimination against an identifiable group of people, a place / region or a nation, stemming from inaccurate beliefs.
What is Stigma?
A long number of characters combining random words or a jumble of letters, numbers and symbols. Unique to your MaineHealth account.
What is a password?
A secure portal available to patients to obtain test results, pay for services, request an appointment, and ask her care team questions. Careful! Sometimes an appointment is required.
What is MyChart?