Menu Knowledge
List and describe at least 5 appetizers from the menu. (Must include most popular menu item)
Hushpuppies: 12 crispy, fried cornmeal and onion served with homemade honey butter.
Cheesesteak Egg Rolls: Signature fried egg rolls stuffed with grilled Philly cheesesteak, sauteed onions and house-made queso. Served with three egg rolls cut in half (6 pieces total)
The Onion Nest: Heaping stack of fried onion straws served with jalapeno ranch
Fried Pickles: sliced, breaded and fried. Served with peppercorn ranch
Southern Nachos: House-made tortilla chips, melted cheddar jack cheese, house made queso, Pico de Gallo, Mexican crema. Protein options: Pork, chicken, Chili, or Chorizo.
Crispy Pepperoni Rolls: 3 pepperonis mixed with cheese and wrapped in a spring roll topped with parmesan cheese and green onions. Served with marinara and ranch.
Smoked Jalapeno Poppers: Fresh jalapenos cut in half, deseeded, stuffed with cheddar jack and cream cheese mixture and wrapped with bacon.
Burger Sliders: 3 sliders topped with American cheese and pickles. Served with onion straws.
Pork Sliders: 3 sliders topped with hickory smoked pork, served with coleslaw and southern cane sauce. Served with onion straws.
House Made Queso Dip served with warm tortilla chips, add chorizo (+$2)
Jumbo Bavarian Soft Pretzel: Pretzel salt, garlic oil, parmesan, served with house made queso dip
Cinnapups: 10 bite-sized cinnamon pastries deep fried, fluffy and warm on the inside and crispy on the outside. Tossed in cinnamon sugar mixture. Served with sweet cream sauce.
Fried Green Tomatoes: 4 tomatoes cut in half arranged on a bed of shredded lettuce. Drizzled with Ranch and BBQ Ranch. Garnish with Bleu Cheese Crumbles and Green Onions.
What should you bring to every shift besides your uniform?
What are $50 in cash (bank) and 10 pens
Name all company locations
What is the weekday happy hour schedule?
Answer: What is Monday–Friday, 2–7 PM?
What are the three key items in a table introduction?
Answer: What are server name, first-time guest inquiry, and daily specials?
Name all stuffed bakers on the menu.
What are Barbecue Stuffed Baker, Chili Stuffed Baker, Chorizo Queso Stuffed Baker, and the Broccoli and Queso stuffed Baker.
What is the smoking policy for employees?
What is no smoking or vaping on the property or while on the clock?
Name the owners of Wood & Iron?
Who are Kevin McGrath and Steve Rogge?
How are house-made lemonades and limeades prepared?
Answer: What is simple syrup, fresh juice, ice, and soda water?
When should you offer to refill a beverage?
Answer: What is when the drink is half full?
How are Wood & Iron's bone-in wings prepared?
What is brined, hickory-smoked for 5 hours, and fried or grilled?
Describe the “Full hands in, full hands out” standard.
What is never walking in or out of the kitchen empty-handed?
Who handles catering inquiries? and how do you reach them?
Answer: Who is Casey at cateringandevents@woodandirongameday.com?
What is a crush/smash, and name one flavor.
Answer: What is a drink with fresh juice, liquor, simple syrup, and soda water? Example: Cherry Lime.
What does the Pivot Point System refer to?
Answer: What is seat numbering starting from the server's left in a clockwise direction?
What makes the flatirons unique to Wood & Iron?
What is being pressed on a flatiron for a warm, crispy, and melty sandwich?
What must you do if a guest has an allergy?
What is notify the MOD, label the order, and ensure the allergy is noted?
Name two key responsibilities of the GM at your home store.
Answer: What are ensuring daily operations run smoothly and managing staff?
Name 4 Specialty Cocktails with one corresponding up charged liquor
Rum Runner - Bacardi
Mojito - Malibu
Ultimate Margarita - Patron
What should you always do at the 2-minute/2-bite check-back?
What is ensure the guest has everything they need now that the food has arrived.
List all wing sauces (12)
When can employees order food, and what items are not discounted?
What is before/after a shift or with manager approval, and no discount on kids’ items, specials, or catering?
What is the role of the Certified Trainer?
A Certified Trainer (CT) plays a pivotal role in maintaining the standards and culture of the organization. Their primary responsibility is to ensure that new hires and current employees are effectively trained, well-informed, and empowered to perform their roles efficiently. Below is a detailed outline of the role and responsibilities of a Certified Trainer:
Please explain the difference between Crushes, Smashes, and Signature Cocktails
The beverage menu features a variety of cocktails categorized into Crushes, Smashes, and Signature Cocktails, each offering unique flavor profiles and ingredients.
Crushes: Crushes are refreshing cocktails typically made with fresh fruit juices, vodka, and other mixers, often served over ice. They are known for their light and citrusy flavors, making them popular choices for a crisp and invigorating drink. An example from the menu is "The Iron Claw," described as "a house-made hard seltzer spiked with Belle Isle Capitol Rail Vodka & fresh fruit."
Smashes: Smashes are cocktails that traditionally include a spirit base (such as bourbon or gin), fresh herbs (like mint), fruit, and a sweetener, all muddled together to release the flavors. They are known for their balanced sweetness and herbaceous notes. For instance, the "Winter Smash" on the menu features "Benchmark No. 8 Bourbon, St. Germain, fresh squeezed lemon juice, cranberry juice, simple syrup, and fresh mint."
Signature Cocktails: Signature Cocktails are unique creations that showcase the bar's creativity, often featuring a variety of spirits, mixers, and garnishes to provide distinctive and memorable flavors. These cocktails are crafted to offer guests a special drinking experience. Examples include the "Blackberry Manhattan," made with "Benchmark No. 8 Bourbon, sweet vermouth, blackberry liqueur, bitters, and fresh blackberries," and the "Snowy Espresso Martini," which combines "Belle Isle Espresso Moonshine, Irish cream, Frangelico, simple syrup, and white chocolate shavings."
Wood and Iron Game Day
In summary, while all three categories offer delightful cocktail options, Crushes focus on fresh fruit flavors, Smashes incorporate muddled herbs and fruits with a spirit base, and Signature Cocktails represent the bar's unique and creative mixed drinks.
What is the Standard of Procedure for first time guest?
What is explain the menu, recommend items, and notify the MOD?