Foodies
If your guest orders a corned beef sandwich what is the first question you need to ask them?
Is that a plain corned beef sandwich on rye bread or a corned beef rueben on grilled rye?
We have a margarita special. What 3 flavors can you suggest to upsell that special?
What are raspberry mango and strawberry
Your guest just ordered a plain cheeseburger, knowing they dont want to add any ingredients to the burger, what can you suggest to them?
Would you like 5 or 8 oz burger?
Would you like to upgrade to sweet potato fries, eggplant fries or onion rings?
Your table has finished up and is handing you their bill with cash. What is the correct question to ask them at this exchange?
What is I'll be right back with your cvhange
You have just taken your tables order and have rung it in. This is the perfect time to ask what question pertaining to Best Guest loyalty?
May I have your phone number to add your loyalty points?
Your guest just ordered a mets mushroom burger and mentions that they don't like onions. What should you let them know before continuing?
Our mushrooms are cooked with diced onions. Is that ok, or should we go with a different burger?
What 4 types of sangria do we offer?
What are Red/White/Pink and Summer
You are waiting on a party of 3 and they all want chowder to start. What can you suggest to them?
Would you like any clam cakes to go with the choders?
You are at the computer and hear a fellow server say "hi guys". What could they have said that would be more appropriate?
What is 'Hi everyone" or "hi friends" or "hi folks"
What 2 days are double point days for Best Guests?
What is Mondays and Tuesdays
If your guest wants to change up their calamari appetizer, what two sauces can you reccomend the calamari to be tossed in?
What is Thai chili and buffalo sauce?
You are at service bar picking up an island paradise. what will you garnish it with?
What is an orange and cherry flag
You just took the dessert order for your table. Everyone got a dessert. What can you suggest at this point?
Would anyone like to add ice cream?
or
Would anyone like coffeee or tea?
Your table is getting up to go and its time to say good bye. What are you saying to them to end their experience with us in a positive way??
It was a pleasure, come back and see me!
or
Make sure to ask for me on your next visit!
Why do we want people to join our loyalty program?
People with loyalty spend more money than non members. That increases your sales making tips bigger!
Our Fish and Chips are beloved across RI. What type of fish do we use?
What is Cod Fish
What is the difference between pinot noir and pinot grigio?
What is pinot noir is red wine and pinot grigio is white wine
It is Saturday, your table has ordered prime rib dinners. What are you asking them to enhance their order and bump up your sales?
Would you like regular or chelo cut?
or
Would you like to add any mushrooms, peppers or onions?
Would you like any shrimp to make it a surf n turf
?
What can you say to a guest to promt them to join our best guest program?
Once you are registered with us you'll be rewarded with a free dessert!
Explain how the points work for the best guest program
For every dollar spent a point is earned. Once 200 points have accrued, $5 is added to the account for the guest to save or spend
The recipe for our sauteed mushrooms has 6 total ingredients. What are they?
What are Fresh Mushrooms/Diced onions/margerine/lemon juice/chelos seasoning/chicken broth
We talked about sangrias earlier. What are the flavor profile to each sangria?
What is peach for red, citrus for white, watermelon for pink and a floral citrus for summer
It is thursday and your guests ordered meatloaf dinners, after you have asked their side choices, what should be the next question?
Would you like to do the dinner and dessert combo?
You do not like seafood, and your guest is asking about the salmon. What do you say?
Our salmon is very popular, everyone enjoys it.
or
I personally do not like salmon in gereal, however ours is very popular
If a guest has $80 in loyalty money how long to they have to use it or lose it?
The reward money does not expire! People can keep building up their rewards until they choose to use it!