Expected/Unexpected
You arrive at work at see your boss, so you say, "What's up?!!!?" and give him a high-five. Expected or unexpected? Why?
Unexpected. A more expected greeting would be more formal and professional: "Hello. How are you today?"
You are working at a store and the table you usually use has someone else working there. What can you do?
1) Ask to share the table with them.
2) Use a different table if there is one.
3) Ask your boss if there is a better space for you.
You are having a bad day and during work, you feel very frustrated. What should you do?
1) Ask to take a break and use a strategy.
2) Go for a walk on your break.
3) Ask for support and/or help.
Your coworker sets up their work in the space you usually use. What should you do?
When you first get to work and see your boss, what should you do?
Greet them (hello, how are you, good morning).
You are getting ready for work and notice your shirt is dirty and has some holes. You don't care because you will change into a uniform when you get there anyway. Expected or unexpected?
Unexpected. People will notice it and possibly think you don't take your job seriously. It also looks unprofessional.
On the drive to work you realize you forgot your work-checklist back at school. What should you do?
Let your supervisor know and then be flexible for today. Make sure to grab it next time.
The work you are being given is too difficult. What should you do?
Ask for help or let your boss know that you needs some strategies.
Ask for different work.
Your coworker takes the front seat on the ride to work when they knew you wanted to ride in the front seat. What should you do?
Ask your job coach if you can ride in the front seat on the way back.
You have finished the task you are doing but the workday isn't over yet. What should you do?
Find your boss and let them know you are finished. Ask them for more work.
Before you leave for work, you make sure your hair looks neat, you've brushed your teeth, and your nails are clean. Expected or unexpected? Why?
Expected. People are expected to be well-groomed at work.
You get to work one day and your boss tells you that there isn't much work to do. You are going to have to go back home early. How should you handle this situation?
Be flexible and polite to your boss. Maybe there will be some work for you next time.
Which of these behaviors are unexpected:
Asking for help
Saying goodbye to your boss at the end of the day
Complaining when the work is too hard.
Complaining when the work is too hard.
You always fold towels a certain way at work, but your co-worker is doing it differently than you would. You tell them that they are doing it wrong, and try to grab it out of your hands. Was this expected or unexpected work behavior? Explain.
It was unexpected work behavior. Instead, you should have worried about yourself and let your co-worker work.
One day you get to work and there is a new person working with you that you've never met before. What should you do?
Say hello, introduce yourself and ask what their name is.
You overhear two co-workers talking about something personal in the hallway as you walk by. It sounds really interesting, so at lunch you ask them what they were talking about. Expected or unexpected?
Unexpected. It's better not to ask personal questions at work that seem to be private.
What WOULD it be okay to ask co-workers about?
You are doing a job that you don't like and you find you really don't want to go to work. You want to stop doing your job in the middle of the year. What is an appropriate way to handle this situation?
First, let your job coach know that this job isn't a good fit for you. Then, try to finish out the year and ask for a different job next year.
Who are 2 people you could talk to if you are feeling upset at work?
Your job coach or your boss at work.
Your co-worker comes to work without appropriate work clothing. What should you do?
Nothing, you should only worry about yourself. Your job coach or supervisor is in charge of making sure everyone is safe and ready for work.
You are feeling frustrated with some work you are doing, and your co-worker tries to make small talk with you. Which should you do next:
1. Yell at your co-worker to give you space and leave you alone.
2. Let your co-worker know that you are feeling frustrated and would like to please spend some time alone.
2. Let your co-worker know that you are feeling frustrated and would like to please spend some time alone.
You are at work and it's a very busy time with lots of customers. You need to use the restroom so you leave without asking or telling anyone. Expected or unexpected? Why?
Unexpected. You should wait for a less busy time and then ask your supervisor if it's a good time.
You are at work and a customer is very unhappy and is complaining loudly. What can you do?
Stay calm and be polite. You can offer to get a supervisor to help them solve the problem.
You finished all your work and your co-worker still has a lot to do. You ask them if they would like you to help them finish their work.
Is this expected or unexpected work behavior?
Expected work behavior. Explain why.
Your co-worker does a great job at work and your job coach compliments them on the drive back to school. You cut your job coach off and ask her if you did a good job though. Is this expected or unexpected work behavior?
Unexpected work behavior. What should you have done in that situation?
The work day is over and it is time to head home. What should you do?
Say goodbye to your boss and other co-workers at your job.