Work Excellence

Culture

100

What is Culture?

It includes language, ideas, beliefs, customs, codes, institutions, tools, techniques, works of art, rituals, and ceremonies, among other elements

200

Name the Dutch Social Psychologist who did a pioneering study of cultures across modern nations

Hofstede

300

Full form of
PDI
IDV
MAS

1. Power Distance Index (high versus low).
2. Individualism Versus Collectivism.
3. Masculinity Versus Femininity.

400

Full Form of
UAI
LTO
IND

1. Uncertainty Avoidance Index (high versus low).
2. Long- Versus Short-Term Orientation.
3. Indulgence Versus Restraint.

500

Of the 6 dimension what  should you be mindful of when you are dealing with Japanese and American

IDV high in America
MAS is highest in Japan
Uncertainity avoidance is higher in both
LTO both are in extreme

Communication

100

More than communication, its the __________ skill that is important

Listening

200

Professor Mehrabian research says

7% Verbal
38% Vocal
55% Visual

300

What are the greatest challenges to good communication?

• _{People who think communication is about WHAT YOU SAY, versus HOW YOU SAY IT}
• _{People who focus too much on BEING HEARD, instead of LISTENING TO OTHERS}
• _{People who use the WRONG CHANNEL TO SEND A MESSAGE, such as choosing to discuss a difficult situation with someone else through a weak channel such as TEXT, EMAIL, or THROUGH SOMEONE ELSE}
• _{Not re-evaluating whether effective communication is happening, checking to see if people actually understood what was said.}

400

Share the types of Listening

• Appreciative Listening

• Empathic Listening

• Comprehensive Listening

• Critical Listening

500

Has the development of the internet and social media caused a change in the way we communicate (quality, quantity, style etc.)?

Advanced Communication

100

You modify the communication through

Culture, Behaviour and Levels

200

What are the characteristic of a Director and Relator

300

What is full form of STAR?

S - Situation
T - Task
A - Action
R - Results

400

Name the 4 Behavioural styles

Analyser, Relator, Socialiser and Director

500

How do you change your own perception? 

Negotiation & Conflict Management

100

What are the pre preparation steps for Negotiation?

200

Which is the famous Conflict Management tool one should remember?

Thomas Kilmann

300

BATNA

WATNA

full form

Best Alternative to Negotiated price
Worst Alternative to Negotiated price

400

What is ZOPA

Zone of Possible Agreement

500

What are the 5 ways to manage conflict?

Collaborate, Avoid, Accommodate, Compromise and Compete

Email Etiquette

100

Redraft the following:

You can’t use the conference room until my meeting ends.

As soon as we wrap up the meeting, the room is yours.

200

A standard email signature should consist:

a. Your mobile number
b. Your alternate email id
c. Your official contact details
d. a and c
e. b and c

c

300

Write an apt subject line for the following email scenario:

Seeking information for a project

Project ABC - Request for Task 1 details

400

Redraft the following statement and make it effective:

a. We are behind schedule and unlikely to meet the expected deadline.

We regret to inform that the team behind the original deadline. However, following are the action plans to ensure we that we meet client expectations:

a. Extended works hours

b. Working during the weekends

500

While communicating across culture, it is prudent to:

a. Follow the standard signature

b. Take a cue from the client's past emails

c. Google search

d. Call your TL and seek help

b. Take a cue from the client's past emails