REFIILLS
LISTEN TO THE TRAINER #5
061907-automatic refill program (arp)
LISTEN TO THE TRAINER #7
062770- efax or eprescriptions
LISTEN TO THE TRAINER #26
050044- view support task history
LISTEN TO THE TRAINER #6..22..23
061810-expressed consent ( ship consent)
LISTEN TO THE TRAINER #10
061924-member resource order
LISTEN TO THE TRAINER #11..33
056373-offline refill
LISTEN TO THE TRAINER #13
062960-vaccines
LISTEN TO THE TRAINER #25
054354- new rx request scenario guide ( popups, warnings and written prescription
LISTEN TO THE TRAINER #16
057128-transfer existing rx to another account(carrier to carrier/open rx transfer
LISTEN TO THE TRAINER #9
058044-mailprder history/payment dispute support task
LISTEN TO THE TRAINER #12
049984-calculating quantity of packaged medication general information
LISTEN TO THE TRAINER #19
048589- general information about Medicare plan
LISTEN TO THE TRAINER #24
054208-obtaining a new prescription for the mber ( new rx request0
LISTEN TO THE TRAINER #16
061922-email and phone number changes
LISTEN TO THE TRAINER #17
006479-being a powerhouse- the value of empathy
LISTEN TO THE TRAINER #20.21
061907-automatic refill program (ARP)
LISTEN TO THE TRAINER #30
049984-test claims
LISTEN TO THE TRAINER #14.31
057985-order reships
LISTEN TO THE TRAINER #32
056367-bridge supply
LISTEN TO THE TRAINER #8
058179-courtesy retranslation support task (bulk,downsizing and variable)
058147-support task types and uses
LISTEN TO THE TRAINER #29
056373-offline refill
054208- obtaining a new rx for the mbr
LISTEN TO THE TRAINER #28
056893-mbr resource orders, fulfillment support tasks and soc req
LISTEN TO THE TRAINER #27
057888- refund for a mail order balance credit
LISTEN TO THE TRAINER #18
051685-customer care abbreviations, defination, and term M
062836-handling maintenance choice calls
LISTEN TO THE TRAINER #38
057232- editing and canceling in process orders
056370-disconitnuing a rx in order details