Keeping in Compliance
A consultant can take a break anytime during the workday. If I were to take a break right now, I'd use this Aux Code.
What is Aux 02?
This button logs you into UCMS using your WPO Email and password.
What is Sign in with SSO?
Our digital library of training documents and job aids is stored in this section of SharePoint.
What are Work-Life Documents?
The Work-Life department provides resources that help people with their everyday ________ needs.
What are practical needs?
This activity is where you take time to do wellness activities such as taking a walk, going outside, etc.
What is a wellness walk/break?
Physical documents containing the PII (Personally Identifiable Information) of our participants must be _______ after we are done with them.
What is shred/destroy it?
This Module of UCMS is used for finding existing Participant Records for returning callers.
What is the Participant Module?
Newsletters, Process Updates, and Work-Life Town Halls are the primary content on this Work-Life SharePoint page.
What is Work-Life News?
Despite not being 65 years old, I can still call this Work-Life Team for assistance with my disability.
What is Elder Care?
You are having IT troubles, such as VPN, UCMS, and/or Avaya issues, so you access this platform to contact our IT team for assistance.
What is the ITHelpDesk?
Tom wants to request time off in Calabrio for tomorrow because he feels sick, since it is under 48 hours' notice, he submitted one of these requests.
What is unplanned time off?
Disruptive Events in our Work-Life cases tell us this.
What is the reason the participant is calling us?
The most recent Trainer Talk Video is found on this Work-Life SharePoint Center.
What is the Training and Development Center?
I want to buy a house someday, to prepare for this financial undertaking, I should call this Work-Life Specialty Team.
What is the U.S. Financial Team?
WPO offers this employee-driven recognition/incentive system where you send points to your coworkers as recognition for hard work or good deeds.
What is WorkTango?
I suspect I may be late to work, so I open my _____ app and message my Trainer/Team Lead to let them know.
What is the Teams App?
This tool in UCMS tells us what benefits the participant can access through WPO.
What is the Service HUB?
The Call/Case of the Month winner receives this much money as a bonus on their paycheck.
What is $50?
Laura recently broke up with her partner and needed some emotional support, so she called this WPO Service Delivery Department to talk to a counselor.
What is Clinical?
The CEO of WPO
Who is Alan King?
I want to watch the latest Trainer Talk, so I contacted my _______ to request a training hour.
Who is my Team Lead?
UCMS is an acronym that stands for ______________________
What is Universal Case Management System?
Indijah, who works primarily with intake consultants, creates these kinds of trainer tips.
What are customer service tips?
Your baby needs a sitter, so you call this team in Work-Life.
What is Child Care?
WPO has a core value system referred to as the Seven Pillars. This Pillar Value represents fostering connections and learning.
What is Playfulness?