Customer Service
Name one job in which you would provide customer service.
Server, Cashier, Retail Stocker, etc.
Name one job you could apply to right now that wouldn't require any past work experience.
Fast Food, Retail, Movie Theater, etc.
True or False: Verbal communication is the only way people communicate.
Fasle. People can communicate verbally, non-verbally (body language), and through written language.
Name a famous duo or pair who works together.
Answers will vary. Mario & Luigi, Sonic & Knuckles, Batman and Robin, etc.
True or False: Religion is an appropriate topic to discuss at work.
False.
If you don't know the answer to a customer's question, who could you ask for help from?
Your coworker, supervisor, or manager.
True or False: You do not need any prior work experience if you are applying to a entry level job.
True. An entry level job means that you do not have to have any work experience to apply for that job.
Name one way we communicate non-verbally to others.
Facial Expressions, Gestures, Eye Contact, Body Language, etc.
Name two jobs that would require you to work on a team.
Answers will vary: Surgeon, Retail Clerk, Construction Worker, etc.
Name one job that may require you to small talk with customers or patrons.
Answers will vary: Server, Cashier, Car Salesman, Bank Teller, Flight Attendant
What can you say to a customer when greeting them?
"Hello, welcome in."
"Can I help you with anything?"
"Good afternoon/morning."
True or False: Being a teacher is an example of an entry level job position.
Fasle. In order to become a teacher you need college education and prior teaching experience.
Eye contact is an example of what form of communication: verbal, nonverbal, or written. Why is it important to give someone eye contact while you are talking to them?
Eye contact is an example of nonverbal communication. It is important to give someone eye contact as it shows you are paying attention to the person you are talking to. If you do not give eye contact while talking to someone it may come off as you are disinterested in the conversation you are having.
Fill in the blank: Teamwork is the ability to work _________ with others to achieve a common goal.
together
Name one appropriate topic to talk about at work.
Weather, food, what you did over the weekend, etc.
What does it mean to provide good customer service?
Answers will vary.
Name two job duties for a barista.
Make beverages, run the cash register, provide customer service, etc.
Why is it important to keep space from someone you are talking to?
You might make someone feel uncomfortable if you are too close to them while you are talking to them.
Fill in the blank: _____________ is important while working together on a team as you can talk about your thoughts and ideas. (Hint: there are three forms of this)
Finding common ground is one way to start conversation with others. What is one thing you and your teammates have in common?
Answers will vary.
Name two qualities of great customer service.
Empathetic, Great Communication, Positive, Problem Solving, etc.
Give me an example of a entry level job position. Then tell me why you would be a good fit for the position.
Answers will vary.
Why is communication important while working on a job?
Answers will vary.
Name two characteristics of a good teammate.
Communicates well, Empathetic, Positive, Reliable, Listens Well, Respectful, etc.
Give one reason as to why talking about someone's personal may be appropriate and one reason as to why it may be inappropriate.
Appropriate: Given someone a compliment. Such as " I like your Yankees hat, I am a big baseball fan myself."
Inappropriate: Judging someone off what they wear can come off as rude. Such as "I don't like what you are wearing."