Workplace Behavior
What should you do if you're going to be late for work?
Call or message your supervisor as soon as possible.
What should you wear to a job interview?
Professional or business casual clothing.
What is the golden rule of customer service?
Treat customers how you would like to be treated.
What does "punctual" mean?
Being on time.
What does it mean to be a team player?
Cooperating and working well with others.
Is it okay to use your phone while working?
No, it is considered unprofessional unless permitted.
What's one question you should always be ready to answer?
"Tell me about yourself."
A customer is angry. What should you do first?
Stay calm and listen carefully.
What is a "coworker"?
Someone you work with.
What is active listening?
Fully concentrating and responding thoughtfully when someone speaks.
What's an example of appropriate workplace behavior?
Helping a coworker finish a task before the end of your shift.
What’s a good question to ask at the end of an interview?
"What does a typical day in this role look like?"
What does "going the extra mile" mean?
Doing more than what’s expected to help a customer.
What is a "resume"?
A document that lists your experience, skills, and education.
How do you handle a disagreement with a coworker?
Stay calm, listen, and try to resolve it respectfully.
You see a coworker being rude to a customer. What should you do?
Report it to the manager or address it calmly if you are comfortable.
What is one way to prepare for an interview?
Research the company and practice common questions.
Why is it important to smile and make eye contact?
It shows friendliness and confidence.
What is a "supervisor"?
A person who oversees your work.
What’s one way to show respect to teammates?
Listen to their ideas and avoid interrupting.
Why is gossip harmful in the workplace?
It creates a toxic environment and breaks trust.
What question should you never ask at your first interview with a potential employer?
"How much money will I make?"
What should you do if you don't know how to help a customer?
Ask a coworker or supervisor for assistance.
What does "professionalism" mean?
Acting responsibly and respectfully in a work setting.
Why is communication important at work?
It helps teams work smoothly and prevents misunderstandings.