Understanding Directions
Your supervisor says, “Please file these papers alphabetically.” What should you do first?
Ask clarifying questions if needed and begin sorting by A–Z.
When introducing yourself to a new coworker, what's the first thing you usually say?
Greeting, "hello" plus Your name.
What is a polite way to begin a question at work?
“Excuse me…” or “Can I ask a quick question?”
What is a polite way to ask to leave your workstation briefly?
“May I step away for a moment?”
What is a polite way to ask for help?
“Could you please help me with this?”
What does “high priority” mean?
A task that needs to be done first.
When someone offers help at work, what is a polite first response?
“Thank you” or “Sure, I appreciate it.”
What is the best response when a coworker gives you multi-step directions?
Repeat the steps back to confirm you understood.
What is one polite phrase to introduce someone else?
“I’d like you to meet…”
Why is it important to ask questions on the job?
To avoid mistakes and understand expectations.
When should you ask permission at work?
Before doing something that changes your schedule or duties.
When should you ask for help on a task?
When you are unsure what to do or risk making a mistake.
If your supervisor gives you tasks A, B, and C in that order, what should you do?
Complete them in the order given.
Why is it okay to accept help from coworkers?
It helps the team work better and prevents mistakes.
If you didn’t hear the full instructions, what should you do?
Politely ask for the instructions to be repeated.
Why is eye contact helpful during introductions?
It shows confidence and politeness.
What type of question helps you get a specific piece of information?
A direct question.
What information should you include when asking to take a day off?
The date, reason, and a polite request.
Why is asking for help a strength?
It prevents errors and shows responsibility.
What should you do if two tasks seem equally important?
Ask your supervisor which one to do first.
If someone helps you with a task you find difficult, what should you do after they finish?
Thank them and continue the task correctly.
When following directions, what does “prioritize” mean?
Do the most important tasks first.
How do you introduce yourself to a supervisor?
State your name and role in a respectful tone.
How can you show you're listening after asking a question?
Maintain eye contact and nod.
If you want to use workplace equipment, what should you ask?
“Is it okay if I use this?”
What should you do after someone helps you?
Thank them.
Why is it important to organize tasks?
To stay on track and meet job expectations.
Your coworker explains a task you struggled with. What is a helpful attitude to show?
Being open, listening, and willing to learn.
Your boss says, “Restock items and then clean the counter.” What should you do?
Restock first, then clean—follow the order given.
If two coworkers haven't met, how can you help?
Introduce them using each person's name and role.
If you're unsure which coworker to ask, what should you do?
Ask your supervisor who the right person is.
Why is asking permission important?
It shows respect for workplace rules and helps operations run smoothly.
If you're overwhelmed with tasks, what can you say?
“I’m feeling overloaded. Could someone help me prioritize?”
Your boss says: “Clean the front area, then stock shelves, then sweep before closing.” What’s the correct order?
Clean front area → Stock shelves → Sweep.
If you feel embarrassed about needing help, what is an important thing to remember?
Everyone needs help sometimes—it’s part of working as a team.