Work Search
Starting ____ claimants are REQUIRED to enter three job search contacts made each week when filing their weekly claim.
Information we must confirm with every claimant...
What is FULL SSN, Name, Address, Phone number, and DOB?
Claimant received call, and was told it was a time sensitive matter or they have 48 hrs to call back.
Return to Work date within 10 weeks
What is exemption?
Claimant suspect fraud.
What is report on VDOL website?
Claimant wants to talk to an adjudicator about their issue.
What is they need to wait for the adjudicator to contact them?
Contacting 3 employers a week
What is Work Search?
What is report using the smartsheet for fraud?
Claimant needs to re-open their claim.
File a F1/F2 on VABS
Can only be done 1 time every 5 weeks.
What is contacting same employer or previous employer?
Suspected fraud on an initial claim. (LINK)
What is reported here:
https://app.smartsheet.com/b/form/400cd2f70723477185af315d7b371599
After verifying information for a claimant, we must look at...
What is IQ screen?
Working part time satisfies one of this.
What is 3 work searches?
Claimants name is Rebecca, but sounds like a man. They take a VERY long time to find SSN, Address, and number
What is a red flag?
Asking your supervisor for permission to transfer.
What is PUA / Fact finding / Fraud queue?
The claimant has a COVID qualifying scenario. This can apply to claimants in both regular UI and PUA. OR The claimant is self-employed, an independent contractor or sole proprietor.
What is exemptions?
We transfer to the Fraud team.
What is a new benefit year/new initial claim?