Terms
What is a customer?
A person that buys goods (things) or services (activity) from a business.
Why do we greet customers?
To make them feel welcome!
What can you say if you did not hear someone?
Can you please speak louder. I did not hear you.
Where would you find toilet paper at Target?
Household items
What does the cashier do?
Asks for name and takes money/ transaction
What are business hours?
Tells when a business will be open/ closed.
How would you greet someone at 10:00am?
Good morning!
What should you say if you don't understand what someone said?
I did not understand you. Can you say that in a different way?
Where would you find bread at the store?
What does the cold drink barista do?
Makes cold drinks!
What does it mean when something is sold?
Someone bought the item. You can no longer buy it.
What are 3 parts of a good greeting?
Eye contact
Friendly smile
Greet them!
Can we please move somewhere quieter? It is too loud in here.
Where would you find socks at the store?
Clothing section
What does the mix in person do?
Adds sugar, tea or creamer to drink
what is quality work?
Doing your job well.
Rude
bad tone
no eye contact
ignoring them
other
What should you say if you only hear or understand part of what someone said?
I heard you say_____ but missed the other part. Can you repeat that please?
Where would you find toys in the store?
toy section
What does the server do?
Brings drinks to customer
What is a vocation?
Another name for a job.
Pick a classmate to be a partner. One person is the sales associate and the other is the customer. Act out how to greet the customer.
Eye contact
smile
friendly face
Good morning or hello
What do you say when someone misunderstands you.
I don't think you heard me correctly. I said_________(repeat yourself or say it in a different way).
What does the quality control person do?
Checks to see if the job was done right!