Work Skills Basics
Skills you can teach and measure, like taking vital signs.
What are hard skills
Helping a client bathe, groom, or dress.
What is personal care?
A soft skill that helps you stay calm when a client is upset.
What is patience?
Arriving on time and ready to work is an example of this type of rule.
What is an unwritten rule?
Working well with others to complete a task
What is teamwork?
Skills that involve how you interact with people.
What are soft skills?
Documenting client activities and progress.
What is record keeping?
A soft skill that helps DSPs listen carefully to client needs.
What is communication?
Respecting client privacy and not gossiping is an example of this type of workplace expectation.
What is an unwritten rule
This skill helps a team understand what each person is thinking and feeling.
What is communication?
These skills help you work well with clients and coworkers, like teamwork and communication.
What are soft skills?
Supporting clients in outings, appointments, or community activities.
What is community support?
Working well with staff and cooperating to complete tasks.
What is teamwork?
Following agency policies and procedures is an example of this type of rule.
What is a written rule?
In team challenges, taking turns and listening to instructions shows this skill.
What is cooperation?
Being able to write down what you did during your shift is an example of this skill type.
What are hard skills?
Teaching clients skills like cooking, cleaning, or budgeting.
What is life skills training?
Thinking of solutions when unexpected problems arise shows this skill.
What is problem-solving?
Wearing proper clothing and maintaining hygiene shows this type of professionalism.
What is appearance/professionalism?
Helping a teammate when they struggle demonstrates this teamwork behavior.
What is support/helpfulness?
Combining this type of skill with interpersonal abilities makes you more marketable as a DSP.
What are hard and soft skills?
Providing emotional support while keeping professional boundaries.
What is counseling or emotional support?
Understanding how a client feels and responding appropriately demonstrates this skill.
What is empathy?
Listening carefully, taking directions, and asking questions shows this kind of rule-following.
What is demonstrating workplace etiquette?
Working together to solve a problem while considering everyone’s input shows this teamwork strategy.
What is collaboration?