SLA
Pies- Priority 1 & 2
What is 1 business day?
Request for preferred insurance research.
What is Insurance Research Required?
You do this when you are happy.
What is a smile?
Application that is utilized to verify authorized third parties.
What is Lamp?
BANA Escalated Research
What is 2 business days?
A preferred policy on an escrowed loan has cancelled due to non-payment, and payment cannot be accepted. Sent to the Research team for review.
What is Cancellation for Non-Payment?
Working together to complete a job. Working together to meet a goal.
What is teamwork?
Bank of America uses this application to upload, track and view loan documents.
What is Document Management Portal (DMP)?
BANA Financial Advisor
What is 1 business day?
An illogical escrow condition is present and requires a Processing associate to research and resolve the illogical condition.
What is Escrow Research?
This is something you choose.
What is your attitude?
This is the system that will be used when you are required to reset your password for access to all BANA systems and applications.
What is SSPM-Password Reset System?
Pies- Priority 3 & 5
What is 2 business days?
A payment request for a lender placed insurance policy has been placed on hold. An associate must research and resolve the hold.
What is LPI Payment Eligibility?
What are some examples of positive attitude?
Positive attitudes can include:
BANA application use to confirm check statuses.
What is MIRD?
Bella Audits
What is 1 business day?
A TrackAll 2.0 (TKA) report lists a loan/ property as being in-cycle, but a matching loan/property does not exist in SSP. The associate must research why a property was added to TKA that does not exist in SSP.
What is Loan or Property Missing from SSP?
This word means "the quality of being thankful; to show appreciation for and to return kindness".
What is gratitude?
System used to track payments and updates to any loan modifications.
What is HLRS?