HELP CASE WORKSPACE
The steps to the Help Case workspace from the home screen of Workday
What is MENU>People Support>Help Case Workspace
Link employee would click to access learning modules.
What is Learning?
The steps an employee could take to submit a life event.
What is Home Page>Personal Menu>Benefits and Pay>Change Benefits>Change Reason?
Steps to view the employee's job or shift information.
What is HOME>Picture>View profile?
An HR employee is permitted to view the paystubs of executives. T/F
What is False?
When you answer an employee question, the first thing you must do.
What is "Assign to Yourself"?
Where an employee would view their PTO balance or PTO requests?
What is Absence?
Required for an employee to submit MOST life events.
What is documentation?
Another Pathway and employee can take to view benefits or payslips?
What is View Profile>Actions?
Where the tipsheets can be found.
Where is PROFILE>DRIVE?
The option to make a message for the solver that is not seen by the employee.
What is an internal note?
Where an employee would go to view their performance reviews.
What is performance?
Life Event Changes that do not require documentation or the 60 day rule.
What is the 403(b) after tax, Airmed, Life/ADD, and supplemental benefits?
Where an employee can view their team/ORG chart.
What is the "Team" menu under their profile picture?
What is the Bell at the top of the home screen?
When the case is solved by the first person, the next thing done by the solver.
What is change status to "First Call Resolution"?
Route to get to the Help Case Workspace.
What is Help?
First step in initiating a divorce life event?
What is update your dependent's relationship to "Ex Spouse"?
Where to find the employee's email address.
What is the "Email" link under the profile picture or the email section of job details?
How to reach the WorkDay Assistant.
What is the message icon at the top of the home screen?
Automatically sent to employees after their case is solved.
What is a survey?
Where an employee may go to view W-4 tax withholdings, or submit a life event.
What is Benefits and Pay?
The date an employee can make benefit changes if they miss the life event window
When is Open Enrollment?
Where an employee can go to update Job History or Education.
What is the Overview tab?
Tony's Birthday.
When is September 21?