Customer Service Excellence
What is the goal of responding to all customer inquiries within 24 hours?
What is Timeliness
An enterprise platform used for managing IT services, including the submission of support tickets categorized by specific issues.
What is ServiceNow?
This Microsoft Teams channel, featuring subchannels for General, FIS, and HRIS, allows business analysts, project managers, and other team members to ask questions about Workday.
What is the 'Workday Support Team' channel?
What is ensuring that the information given to customers is correct and reliable?
What is Accuracy?
This cloud-based human capital management and financial management software company was founded in 2005 by David Duffield, the founder and former CEO of ERP company PeopleSoft.
What is Workday?
This term refers to the continual activity of improving processes within Workday to enhance business operations efficiency.
What is process optimization?
This team supports HCM when there are issues around identity management.
Who is IdM?
What term refers to the primary tools or references for obtaining knowledge and support in Workday?
What are the go-to resources?