I Didn't Know
Reviewed any time a negative deposit change is made
What is the 90 Day Disclosure?
These types of requests must be submitted and approved before noon local time at least one day prior to the requested date.
What are PTO/No-PTO requests?
The hottest planet in the solar system
What is Venus?
This is the only continent in which spiders don't exist.
Antartica
The average amount of time spent on a call.
What is AHT, Average Handle Time?
Reviewed any time a deposit change will affect a creditor payment
What is the Impacted Settlement Disclosure / ISD / Q12?
This can be submitted same-day but approval is not guaranteed and you must wait for the request to be approved before leaving.
What are PCH requests?
The location of the worlds largest waterfall, Angel Falls.
What is Venezuela?
This place is considered both an Island and a continent.
The minimum CSAT score to qualify for bonus
What is 4.6?
120-180 days
What is the average amount of delinquency needed before we can negotiate an account?
These are the people you must notify/email when submitting a same-day time off request.
Who is Stephanie, Towana, Ebonie, Time.Clock & Absence?
Three of King Henry VIII wives shared this name.
What is Catherine?
Catherine of Aragon
Catherine Howard
Catherine Parr
NASA is the common abbreviation for this government agency.
What is the National Aeronautics and Space Administration?
The client should never spend more than this amount of time on hold.
What is 3 minutes?
25% - 40%
Based on the enrolled balance,What is the minimum amount of funds needed per creditor to start negotiations?
This is where you can find the employee handbook and other employment-related information.
What is ADP > Forms library
This country produces the most coffee in the world
What is Brazil?
The largest optical telescope in space
What is the James Webb Space Telescope
These are bonus qualifiers.
Minimum Schedule Adherence Score
Minimum SIFs Approved
Average Handle Time Range
Minimum CSAT Score
Review and approval completed by management to cover a creditor payment shortage after the client has made a negative deposit adjustment.
What is a post-committed advance?
This is where you can find the NDR yearly holiday posting/calendar.
What is the ADP home page?
These two US states do not observe Daylight Savings Time
The boiling point of water in Fahrenheit.
What is 212F?
Having a high # in this metric will cause you to have a low # for this metric.
What is wrap-up and adherence?