Slack
You might post a heartwarming update about your cat in this channel
What is the #cs-lounge
Select this button on the orange bar to complete the reshipment process
what is the Resume button
The phone icon underneath a customer's message indicates that the message is a ______
What is a chat message
The name of Amanda's cat
What (who) is Cooper
Before you post in the questions channel, you should also check this platform for the answer first
What is Guru
Hover your mouse over the image of the photo in the order admin to see this information
What is the tile size and original image size
What is the deactivation link
https://mixtiles.com/?walldecor=0
You should do this to a message once you've resolved all customer issues and extended an open offer of help
What is close
The dimensions of the XL frameless art tiles
Your post in the cs-questions channel should always include this
What is the Intercom conversation link
This is the delivery date listed in the customer's confirmation email
What is the promised delivery date
Customers can use this type of promo code to purchase a gift card
What is a bundle code
What is the Latest Conversations heading
The name of the Mixtiles company that sells self-waterinig plants
What is easyplant
You should ask for edits to existing macros in this channel
What is #saved-reply-changes
Select this button to see the customer's order history
What is Other Orders
The customer will see this version of our product if the Intercom sidebar lists Sizes Pricing 1.0 under Pricing Variant
What is multi-sizes
Check for this in Intercom to identify a Mixtiles Art order
This is where you submit any requests for Guru card edits or updates
What is the Guru Request Form
When you need help with a customer's message and you're waiting for assistance via Slack, you should do this to the customer's message while you wait for an answer
What is Snooze
The order can't be edited once it has entered this state in the order status bar
What is the manufactured state
Users should select this button on the website if they want to save their progress & track their orders
What is the Sign Up / Sign In button
You can click this to remove a customer from the marketing email list if they're replying directly to a marketing email.
What is the Unsubscribe button
This factory is located in Wisconsin
What is Marek