Keyboard Shortcuts
Check Out
What is F3?
Pending
What is a hold that is on the shelf at a library but hasn't been pulled and checked in to fill the hold.
Cash register button used when charging for a replacement library card.
What is Fines/Fees?
Phone you should use when calling the police (3 answers).
What is a library cordless phone that is out of the patron's sight?
When checking media in or out.
Check cases for all discs, clean and replace cases as necessary.
Save
What is Control + S?
Held Items to Transfer section on the holds list
What are items on our holds shelf we need to pull, check in, and send to the branch the patron wants to pick up the items from.
Two forms of proof of current address.
What is a driver's license or state ID; car insurance or registration; or utility bill, rental receipt, mail from a state agency received within the last 2 months?
Active listening
What is repeating the problem back to the patron to verify you understand their concern?
Procedure when receiving El Sol de Yakima newspaper.
What is checking in in newspaper binder, dating one copy, putting that copy downstairs, and putting rest of copies in racks in foyer?
Populates all results from a Polaris search for easy sorting.
What is Control + Shift + A?
Unclaimed
Item is still on the holds shelf but will be pulled soon as patron didn't pick up hold in the allotted time (if patron still wants to pick up, verify it is on the shelf, mark a new pick up date, or give the patron the # to call branch hold is held at).
Notification option that isn't used.
What is mailing address?
How you speak
What is casual register and a calm and quiet voice?
Patrons who can place ILLs (3 answers).
Who are patrons who owe less than $10, account isn't expired (has contact info), and aren't provisional?
Updates expiration and address check dates in the patron registration.
What is Control + U?
Inactive ILL
Interlibrary Loan Department is searching for a library to lend the item (same as a pending hold) or, if the item also says purchased, it is in a cart but hasn't been purchased yet.
Location to indicate that someone else can pick up holds.
What is the notes field in the Patron Status?
Body language
What is standing at a 15 degree angle, arms not crossed, and looking concerned/sad?
Meet up location in event library is evacuated.
Where is the parking lot on 3rd and MLK Blvd?
Opens a new registration form
What is Control + N?
Grouping holds
Combining hold on different versions of the same title (paperback, hardback, large print) so patron receives first available item. Usually items are all checked out.
Correct way to verify someone's information when their account is expired.
What is your address/phone number?
Four ways to build a good relationship with anyone.
What are compliments, questions that convey care, deeds (helping or smiling), and appropriate touches (handshakes)?
Charging for damage/lost item at the front desk.
What is clicking on checked out item, click on declare lost button, and charging overdue fees and replacement cost?