Vocabulary
Danny is a carpenter. His customer isn't happy with the way his custom cabinets turned out. The best communication format would be...
Face-to-face
This term describes a company/person's way of standing out from others.
Branding
5 stages of change.
Stage 1 is resistance. How long can the resistance change last?
For years
When strong feelings lead us to act out impulsively, work relationships can be damaged and jobs can be lost. This is a way that we can counteract strong emotions by deliberately using our minds and bodies to help us get calm.
1. Calm your body
2. Clearing your mind
3. Acting the opposite of how you feel
This term describes reacting aggressively or sarcastically to a challenging situation by attacking verbally or physically.
Fight
The 4 C's of communication include clear, concise, correct, and _____
Courteous
This term describes a company/person's most important ideals.
Values
Stage 2 of Change - Thinking stage. We realize there is a change but aren't ready to do anything about it. We think this is our problem not anyone else's. How long can this change last?
6 months
You have been laid off or fired from a job. Your entire livlihood is threatened. How will you calm my body and my mind?
I will remain calm and seek help from someone who can help me.
This term refers to reacting defensively to a tough stiutation by runny away physically or mentally.
Flight
This term describes trying to understand what someone really means by reading between the lines.
Decoding
This term describes the process of changing your image or reputation.
Rebranding
3rd stage - Planning
We are ready. We have had a wake-up call and are now motivated to change our habit. How long does this stage last?
30 days.
What is the turnover rate in NC?
4.2%
This term refers to reacting passively to difficult situation by hiding, avoiding, or doing nothing at all.
Freeze
Term that describes being honest and trustworthy...and taking responsibility for your mistakes.
This term describes a picture or symbol that represents a company/person.
Logo
Stage 4 of change: Action - We are actively changing. We do more than think about it, we change our behavior. How does this normally last?
Usually 6 months
What defines the Company's business, it's objectives and it's approach to meet these objectives?
Mission Statement
Term that describes loneliness or depression. Some typical behaviors of this include calling in sick, arriving to work late, and accidentally forgetting.
Avoiding
Terms that describe the situation in which rules in the workplace are different than the expectations of home.
Code Switching
These three things define your personal brand. These include your look, your ____, and your ____.
Peers, Actions
The final stage the new behavior has become part of our behavior. New routines have been established. This is maintenance. How long does this last?
Long term almost 2 years and ready to help others.
What describes the future position of the company?
Vision statement
The four common styles of personal reactions include aggression, passive aggression, avoidance, and ______
Dependency