EMails
Key Details
Workplace Writing
Step-by-Step Procedures
100

What tells the reader why the email was sent?

The purpose

100

What should you look for first—opinion or fact?

Fact

100

What makes writing easy to understand?

 Clarity

100

What should you read before starting a task?

 All instructions

200

What tone should workplace emails use?

Professional

200

What detail often changes procedures?

 A condition

200

What should each paragraph focus on?

One main idea

200

 What tells you the order of actions?

Sequence words

300

What part of an email summarizes the message?

The subject line

300

What helps locate key details quickly?

Headings

300

What improves professionalism?

 Formal word choice

300

What should be followed exactly?

Workplace Rules

400

What should emails avoid?

Slang, emojis, etc.

400

What should you NOT add?

Outside Knowledge

400

What weakens writing?

Unnecessary words

400

What should you watch for?

Watch for warnings or notes.

500

What helps readers act quickly?

Clear instructions

500

What confirms the correct answer?

 Exact wording from the text

500

What helps readers follow instructions?

 Logical order

500

 What causes mistakes most often?

Skipping steps

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