Workplace Communication
True or False
Communication skills are nice to have, but they are not required.
What is False?
Communication is all about talking.
What is false
What happens if you ramble when you speak?
What is your listener will either tune you out or get confused.
True of False
Communication includes how we send and receive information.
What is true
True or False
By showing active listening, the person will feel more at ease and be more open and honest
What is true
True or False
Communication is a skill you either have or you don't.
What is false?
What percent of communication is non-verbal (not talking)?
What is 70%
Why is it important to think before you speak?
What is to help you avoid talking too much and/or confusing your audience.
What is to make sure it is appropriate to say.... not hurtful, rude, or judgemental
How can we improve our communication skills?
What is practice?
Name one mistake people often make when communicating with others.
What is they are thinking of what they want to say when it's their turn to talk again, and not fully listening.
List 3 ways we communicate at work.
What is emails, written documents, visuals, texts, faxes, orally
Give 3 examples of active listening?
Fill in the blank:
_____ are specific items that distort, destroy, or prevent communication in the worplace?
What is Communication Barriers
What are 3 things that good workplace communications skills lead to?
What is getting hired, landing promotions, being successful, and creating a positive work environment.
Asking clarifying questions causes more confusion and uncertainty.
What is False
List 3 things that companies understand are reasons to have good communication.
What is being successful, operating smoothly, and increasing productivity.
What are 2 ways you can clarify that you understand what someone is telling you?
What is summarizing or rephrasing and asking questions.
What is physical, cultural, language, or interpersonal
Name one major key ingredient to a companies success.
What is workplace communication
One of the most common types of communication barriers at work is related to ____?
What is emotions
List 3 things poor communication at work can lead to
What is conflicts, low morale, frustration, misunderstandings, and productivity problems.
Give 2 examples of clarification-seeking questions.
What is asking Who, What, When, Where, How Many, etc.
Give 3 strategies to be an effective communicator.
What is learning to be an active listener, clarifying messages when needed, keep the message clear and concise, and avoid barriers?
Summarizing and/or rephrasing what the speaker said, allows the speaker the opportunity to do what?
What is add more information and/or clarify their message
Name 3 emotions that can easily distort or destroy a message.
What is anger, fear, or resentment