1 Workplace Communication
True or False
Communication skills are nice to have, but they are not required.
What is False?
Communication is all about talking.
What is false
What happens if you ramble (talk on and on and on and on without stopping) when you speak?
What is your listener will either tune you out or get confused.
True or False
By showing active listening, the person will feel more at ease and be more open and honest
What is true
True or False
Communication is a skill you either have or you don't.
What is false?
What is a non-verbal way of communicating?
Texting, emailing, written notes
Why is it important to think before you speak?
What is to help you avoid talking too much and/or confusing your audience.
What is to make sure it is appropriate to say.... not hurtful, rude, or judgemental
How can we improve our communication skills?
What is practice?
Name one mistake people often make when communicating with others.
What is they are thinking of what they want to say when it's their turn to talk again, and not fully listening.
List 3 ways we communicate at work.
What is emails, written documents, visuals, texts, faxes, verbally, by phone
Give 3 examples of active listening?
Why is it important to stay on topic when talking with a coworker?
Because if you go off topic, then your coworker might get confused.
They might feel as if you are being rude and don't want to share the conversation.
What are 2 things that good workplace communications skills lead to?
What is getting hired, landing promotions, being successful, and creating a positive work environment.
Asking clarifying questions causes more confusion and uncertainty.
What is False
What are 3 reasons why having good communication helps at a job?
What is being successful, operating smoothly, and increasing productivity.
What can you do/say if a boss or a coworker asks you to do something and you're unsure if you understand what to do?
Repeating what you think they said to you, to see if you got anything wrong.
Asking them to repeat themselves.
Asking a follow-up question.
What is physical, cultural, language, or interpersonal
Name one major key to succeeding in a job.
What is workplace communication
What is a communication barrier?
Something that can make communicating more difficult (not listening, off-topic, losing focus, tone)
List 3 things poor communication at work can lead to
What is conflicts, low morale, frustration, misunderstandings, and productivity problems.
Give 2 examples of question starters you can use to ask for clarification.
What is asking Who, What, When, Where, How Many, etc.
Give 3 strategies to be an good communicator.
What is learning to be an active listener, ask for clarification if needed, stay on topic, avoiding gossip?
Summarizing and/or rephrasing what the speaker said, allows the speaker the opportunity to do what?
What is add more information and/or clarify their message
Name 3 emotions that can easily mess up, distort, or destroy a message.
What is anger, fear, sadness, anxiousness, over-excitement