Video Call Etiquette
This is the best way to ensure you’re seen clearly on a video call.
What is good lighting?
The ideal length for a professional email greeting.
What is 1-2 sentences?
A good alternative to nodding in agreement on Zoom.
What is using the thumbs-up reaction?
This phrase shows you’re actively listening in a virtual meeting.
What is “I understand” or “That makes sense”?
The first thing you should do if you feel a disagreement escalating in a Zoom meeting.
What is stay calm and listen?
You should always do this before speaking in a virtual meeting.
What is unmute yourself?
The subject line should always be this.
What is clear and concise?
The best place to look during a video call to appear engaged.
What is the camera?
A technique where you repeat back key points to confirm understanding.
What is paraphrasing?
The best way to address a misunderstanding in an email.
What is clarify politely or request a follow-up call?
If your background is distracting, you should use this Zoom feature.
What is a virtual background or blur?
This email sign-off is both polite and professional.
What is "Best regards"?
Overuse of this can make your messages seem too aggressive in online chats.
What are ALL CAPS or excessive punctuation (!!!)?
The best way to take notes without distracting others in a Zoom call.
What is using a notepad or a separate screen?
This type of statement reduces defensiveness when discussing an issue.
What are “I” statements? (e.g., “I feel…” instead of “You always…")
The best way to handle a noisy environment when you're not speaking.
What is muting yourself?
If an email thread gets too long, consider switching to this.
What is a phone call or meeting?
Using too many emojis in a professional setting can make messages seem this.
What is unprofessional or informal?
This Zoom feature can help you review what was discussed.
What is the recording function?
When emotions run high, it’s best to suggest this before continuing the discussion.
What is taking a break?
If multiple people try to speak at once, this is a polite way to decide who goes first.
What is using the "raise hand" feature?
This feature allows you to send an email at a later time.
What is "Schedule Send"?
The best way to show active listening in a virtual setting.
What is nodding, paraphrasing, or asking clarifying questions?
If you miss part of a conversation, this is a polite way to ask for clarification.
What is “Could you please repeat that?”
A neutral third party who helps resolve virtual conflicts.
What is a mediator?