CONFLICT MANAGEMENT
"___________ is better than cure" would describe strategies that help reduce the likelihood of conflicts occurring.
What is Prevention?
Janice works at Company A as a Clerk but is unable to explain what her job entails.
What is unclear job role? (poor management)
The needs of the individuals to build commitment and reach consensus.
What is COLLABORATION?
This happens to productivity and performance when a conflict is not resolved in a timely manner.
What is decrease?
True or false, conflict management strategies learnt at work can be applied at home.
What is true?
This theory of conflict management states that conflicts are bad and should be suppressed.
What is Traditional Theory?
Bad lighting and a dirty or untidy office is off-putting and can be characterized as______ ______ ______
What is poor working environment?
Settle a dispute by mutual concession.
What is Compromising?
Many employees – more than what's expected in a line of business – have quit the organization over a certain period of time.
What is High employee turnover?
Finding common areas of agreement, no matter how small helps to identify a _________.
What is solution?
Contemporary Conflict Management Theory states that conflicts are the natural result of __________.
What is change?
The new HR Manager at Company A discovered that female supervisors are paid 20% less than their male counterparts.
What is unfair treatment?
To put one's interests ahead of the others.
What is Competing?
Feeling of emotional or physical tension may increase; affecting your body, thoughts and feelings, and behaviour.
What is stress?
True or false, conflict management does not provide the opportunity to find alternate solutions.
What is false?
Strategies employed by two or more parties to find an amicable solution to a disagreement.
What is Conflict Resolution?
This often occurs when there is a discrepancy between what is said and what is heard.
What is poor communication?
One individual or group admitting they were wrong.
What is Accommodating?
In Jamaica, professional groups such as Police Officers, teachers and nurse utilize the assistance of these groups to deal with conflicts.
What is a union?
Bring involved parties together to talk in a _______ environment
What is neutral?
Conflict management techniques are designed to _______ the negative effects of conflicts.
What is reduce?
After a cost cutting exercise Mark was informed he would be assigned the job functions of two person who were let go.
What is increased work load?
Ignore or withdraw from a conflict rather than face it.
What are avoiding?
Unresolved conflict can lead to unhealthy, argumentative & hostile situation or meeting between opposing parties.
What is a confrontation?
Do not do this to the Conflict instead acknowledge that a difficult situation exists.
What is ignore?