Workplace Conflict Basics
What is workplace conflict?
A disagreement, tension, or problem between people in a work setting
Which is a common cause of workplace conflict?
Miscommunication
A lack of teamwork may include:
Not doing your share
What does professional communication mean?
Speaking and listening in a respectful, calm, and solution-focused way
What is the purpose of using "I" statements?
To express your feelings without blame
Why do workplace skills matter for future success?
Communication and teamwork affect job performance
Which of these is an example of miscommunication?
Making assumptions
Which is an example of unfairness or misunderstanding?
Feeling left out
Which strategy is listed first for resolving conflict?
Stay calm
"Solution, not blame" means:
Identify the problem and discuss what can improve
Which of the following is listed as something conflict often starts with?
Confusion
Different personalities may cause conflict because people may have different:
Communication styles
How can conflict affect productivity?
It lowers productivity
What is part of active listening?
Paying attention
A team member speaks rudely during a group project. What is the biggest problem in situation?
Which workplace skill is described as a career skill?
Conflict resolution
Unclear responsibilities can lead to conflict when:
Two people both think the other person is responsible
One worker feels another is not doing their share. What is the most likely cause of conflict?
Lack of teamwork
Why should people ask clarifying questions during a disagreement?
To clear up confusion
Two employees are upset because a task was not finished, and each thought that the other person was responsible. What most likely caused the conflict?
Unclear responsibilities.
How can conflict affect the workplace?
It can hurt teamwork
Which of the following is connected to stress as a cause of conflict?
Deadlines
What can conflict damage in the workplace?
Trust
Which of the following is part of using a respectful tone?
Avoiding sarcasm
Which action would BEST help prevent workplace conflict from growing?
Using respectful and calm communication