Professional Behavior
What does it mean to have a professional attitude at work?
What are some examples of confidential information that you may come across in the workplace?
Co-Workers or Client Information (Social Security Numbers, Birthday, Address, Email)
Company Financial Records (Taxes, Banking Account Information, Transaction History)
What does treating co-workers fairly look like?
Some examples can be giving equal opportunities, avoiding biases and judgements, and being respectful.
What does integrity look like in the workplace?
Some examples can be being honest and doing the right thing even when no one is watching.
Is it okay to use company technology (computers, phones, etc.) for personal use?
No- this is unprofessional. Your employer lends you technology to help you do your job.
Give an example of an unprofessional behavior in the workplace.
Some examples could be using inappropriate language towards others, on social media outside of break times, and showing up late repeatedly.
Is it okay to share client information with friends or family?
No - Sharing client information violates trust and privacy laws.
Give an example of discrimination (when someone doesn't have equal opportunities as others)
An example could be lower pay based on religion, race, disability, etc.
Is it ethical to take credit for someone else's work? Why?
No- it is dishonest and can create tension in the workplace.
Name examples of unethical use of workplace technology.
Making phone calls to friends and family, on YouTube watching videos un-related to your work, personal social media use
Why is being on-time important?
Being on time shows that you are reliable, care about others' time, and helps keep the business running smoothly.
What should you do if you saw private information that your job doesn't typically have access to?
Do not share the information. You may need to notify a supervisor if the information can be seen by others. Example: If an email or file was sent to the wrong people, you'd want to privately notify your supervisor.
How can you show respect during team meetings?
Some examples can be actively listening, not interrupting, acceptable eye-contact, and valuing everyone's input.
What should you do if you made a mistake? Why?
Admit the mistake, correct it (if able), and inform your supervisor.
Ignoring your mistakes can cause future complications if not addressed.
Why should you avoid downloading unauthorized software on work devices?
This can cause security risks especially, if the business is responsible for keeping client information safe.
How should you respond to a disrespectful customer?
Respond calmly and ask a co-worker or manager for support. Document the incident if necessary.
Why is confidentiality important for trust in the workplace?
Maintaining confidentiality helps employees and clients to feel safe and protects the business' reputation.
Why is showing favoritism unethical/inappropriate?
Favoritism creates an unfair work environment. Favored employees may get more hours, access to work opportunities, and time off over other co-workers.
Why is honesty important for workplace success?
It builds trust and credibility with co-workers and clients/customers.
What are some things you should do when using shared work equipment?
Treat it with respect, return it in a timely manner so others can use it, report any damages or concerns
Why is appearance important in representing a business?
The way you look, and act reflects the business.
What happens when confidentiality is breached?
Legal consequences, loss of trust, and damage to company's reputation
Why is it important to have diversity in the workplace?
It promotes, inclusion, fairness, creative thinking and expression.
What should you do if you see a co-worker taking office supplies home?
Report the incident to a supervisor or HR department. Ignoring the situation can make you seem un-trustworthy.
Should you use someone else's login information to use the computer if you forgot your password?
No- work with IT for help getting logged in. Using someone else's login makes them responsible for what YOU do on the device.