Coworkers
Save Vs. Cure
Procedures
DNC/Call Windows
Coworkers cont.
100

This person smells everything

Who is Tylisha

100

Taking a payment that prevents the account from reaching 30 DPD on the first of the following month for Pot 30

What is Save

100

This is the QC statement

What is this call may be monitored and/or recorded for quality or training purposes.

100

Use this if a person says do not call me for this account

What is Falcon

100

This person loves yellow

Who is Sean

200

This person can't swim

Who is Ernestine

200

Taking a payment that makes the account have a Zero dollar balance

What is Cure

200

This is the NACHA statement for a one-time payment

What is do you authorize Bridgecrest to process this one-time payment?

200

Use this if a person says I do not want calls from Bridgecrest ever

Global DNC

200

This person loves Italian food

Who is Chelsea

300

This person loves to play volley ball

Who is Lateesha

300

A monthly account that is $796 past due, with regular payments of $398, and a due date of the 3rd, you need this amount to save

What is $398

300

This is the NACHA statement for recurring payments on auto-pay

What is do you authorize Bridgecrest to process these automatic recurring payments?

300

A 3PM - 6PM ET call window is this in Central Time

What is 1PM - 4PM

300

This person eats everything plain

Who is Mercedes

400

This person has an identical twin

Who is Jemma

400

A semi-monthly account with due dates on the 2nd and 17th is 5 payments behind, you need this many payments to save

4

400

These are the pre-pause items

What is Name on card, amount to be paid, processing fee, date, email, and NACHA statement

400

A customer can request a DNC because of this act

What is TCPA

400

This person has bent pinkies

Who is Jemma

500

This person plays poker

Who is Cass

500

An account that is 1 payment behind with $396.58 as the past due balance, this amount is the amount to roll

What is $356.92

500

What are 3 different ways a customer can pay?

In person

Auto-pay

By text

Bank account

Mail

Moneygram

500

A customer can request a DNC becuase of this act

FDCPA

500

This person is a HUGE NASCAR fan

Who is Ernestine

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