General
Workplace literacy skills are :
Reading, Writing and :
A. Science
B. Math
C. Spanish
Math
One good work habit is getting to work _______
A. Late
B. Early
B. Early
A. Talking
B. Listening
C. Working
A. Talking
The best way to improve your listening skills is to ________
A. Practice
B. Ignore it
Practice
Give me an example of showing good hygiene
Vary
Employers want you to be able to solve _________
A. problems
C. homework
Problems
When working with co-workers or customers you should be :
A. Angry
B. Rude
C. Friendly
C. Friendly
Being professional means being able to do something:
A. Bad
B. Good
B. Good
When listening to someone you should look _______
A. At the sky
B. In the speakers eyes.
B. In the speakers eyes
Give me an example of good hygiene on the job
Vary
Prioritize means to decide whats important and needs to be done _____
A. First
B. Last
First
A. Bad judgement
B. Good Judgement
B. Good judgement
A. Fast and Loud
B. Slow and clear
B
True or false
You should interrupt the person talking the entire time.
False
Is conflict a normal thing? Yes or no
Yes
Workplace literacy includes 3 components: Work habits, Communication and ________
A. Behaviors
C. Facebook
A. Behaviors
True or False
Follow all company policies and procedures at all times!
True
Should you chew gum or eat while on the phone?
No
When you write on the job you should write _______
A. Neatly
B. Messy
When handling a conflict, you should be ______
A. Rude
B. Respectful
A _______ is an action that happens over and over again.
A. Habit
B. Golf ball
A. Habit
If you are running late to work, you should call :
A. The ghostbusters
B. your boss
Your Boss
Remember to __________ when talking on the phone to sound more friendly and helpful
A. Smile
B. Frown
A. Smile
True or false
You should use slang when talking to someone on the job or on the phone
Example, Bet, On my momma, bruh
False
What is one way to help with stress?
A. Take breaks/exercise
B. Throw your work away
A