Personally Speaking
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
What strategy is best for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
Negotiation
The ability to use technology efficiently, with a range of skills covering levels from basic use to advanced, specialized use is known as
Computer literacy.
NFORMATION TECHNOLOGY: Maintains a working knowledge of devices, resources, hardware, software, systems, services, applications, and IT conventions
When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?
Anger
A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?
$150.00
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
CRITICAL THINKING AND PROBLEM-SOLVING: Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports
diversity.
The primary internal component of a desktop computer used for information storage is the
hard drive.
You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
Dear Ms. Smith,
The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?
$79,012.50
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. Barry will need to use what skill to resolve this issue.
CRITICAL THINKING AND PROBLEM-SOLVING: Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action
A vision statement allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making. This is an example of this type of thinking
BIG PICTURE THINKING: Understands one's role in fulfilling the mission of the workplace and considers the social, economic, and environmental impacts of one's actions
What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
to optimize browsing speed
Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should
Refuse to work without the PPE and speak to his supervisor.
Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5 times her hourly wage. How much will Maya earn for her 41 hours of work this week?
$498
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
INITIATIVE AND SELF-DIRECTION: Independently looks for ways to improve the workplace and accomplish tasks
The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:
business cycle
The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the:
BCC line.
Different devices don't always "talk" or interact with each other, and this is also known as _____ issues.
compatibility
You are building a fence around a rectangular piece of land. The land is 100 ft. by 50 ft. What minimum LENGTH of fencing do you need to purchase to fully enclose the land?
300 ft.
Complying with workplace policies demonstrates:
INTEGRITY: Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect
What is the result of a large supply but a low demand for a particular product?
Surplus
Software intended to damage or disable other computer systems is:
malware.
You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content?
Online documents
Sara works at the local mall. She makes $9.25 an hour and works 32 hours a week. Her deductions are 25%, to be subtracted from gross earnings. Calculate her net pay for two weeks.
$444.00